Operations Manager - Gutter Company

Join Our Team at The Brothers That Just Do GuttersThe Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team. We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success. Don't settle for a fixer-upper career. Join us and build something great.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.Benefits401(k)401(k) matchingCompany partiesCompetitive salaryOpportunity for advancementPaid time offTraining & developmentPurposeTo manage production to achieve company production targets and create the smoothest operation possible. Handle all aspects of the daily and weekly installation needs.CapabilitiesArrive on time and ready to workWorking knowledge of office technology - computers, Google Suite, cell phones, etcAbility to learn and accept feedback, positive and correctivePleasant and courteous on the phoneBe organized. Have good communication skills.Self-starter and independent workerProblem solverTeam builder and leaderAbility to make judgement calls and use discernment in customer mattersGeneral Overview of ResponsibilitiesSalary job that may require more hours, but base hours are 7am to 4pm Monday thru FridayHire and train installersManage installation team on a daily basisDrive production goalsFleet managementMaintain warehouse organization and cleanlinessMaintain warehouse stock with weekly and ad hoc orders from suppliersMaintain 2-3 weeks of special order material based on upcoming jobsStage material for jobs for production as neededManage the scheduling of work and crewsHandle inbound customer calls for questions, scheduling, payments, etc.Assist with efficient dispatching of crews, assigning work orders, and rescheduling work orders as neededAnswer phones, distribute messages, follow-up on phone messages. Represent our company in a professional manner, handle customer complaints, enter information into CRM.After job is scheduled, send scheduling packets to customer. Request contract and/or monies, color selection, and lead info.Update and maintain customer database.Process credit card payments.Type proposals and job scopes on occasion.Any other needs as arise that assists the company achieve a smooth operation.Desired ExperienceDirect gutter industry experience is highly desirableDirect hire and fire management experienceGoogle Suite experience (Sheets, Docs, Google Drive, etc)Job schedulingInventory management (entry level)Construction knowledge is a plusAbility to lift and move up to 50lbsCustomer service phone skillsCompensation: $60,000.00 - $70,000.00 per year