Customer Enablement Program Manager
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A company is looking for a Customer Enablement Program Manager.
Key Responsibilities
Develop and manage customer enablement programs aligned with business goals
Map and analyze the customer journey to identify enablement opportunities
Partner with cross-functional teams to ensure alignment of enablement content and delivery
Required Qualifications
5+ years in customer enablement, customer success, or program management
Strong understanding of SaaS onboarding, training, and lifecycle management
Bachelor's degree in Business, Education, or related field (Master's preferred)
Experience with LMS platforms, content authoring tools, and analytics
Familiarity with Knowledge-Centered Support (KCS) and customer journey frameworks