Senior Vice President, Client Service

Senior Vice President, Client ServiceAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.We're seeking a future team member for the role of Senior Vice President, Client Service to join our Asset Servicing team. This role is located in Manchester.In this role, you'll make an impact in the following ways:Develop a thorough understanding of our client's business, operating model and technology strategyDeliver exceptional service aligned to clients' needs and expectations across all products and servicesCultivate a deep relationship and appreciation for what drives our clients' service requirementsFacilitate communication across our clients' organization (e.g., industry news, regulatory and BNY change, product evolution)Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunitiesDeliver robust operational insights, and transparency into service performance, leveraging industry leading interfacesProvide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutionsNavigate our technology, product, and operations groups to improve service today, and build better solutions for the futureTo be successful in this role, we're seeking the following:Able to build strong, collaborative relationships, both internally and externally with our clientsAnalyse information and apply problem solving skillsOperate with a sense of urgency, and prioritise effectivelyCommunicate clearly and concisely and be able to adapt style depending on audienceApply strong controls focus, and know when to escalateExperience within Financial services, particularly Middle office experienceExperience engaging with, or working within, top tier investment services firmsExperience delivering outstanding client experiences within a client service delivery role and / or a financial services operational area, particularly in Custody and Fund ServicesDemonstrate strong leadership skills and provide guidance to less experienced team membersBachelor's degree or the equivalent combination of education and experienceOur Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.