Enterprise Network Engineer II
About The RoleNetsync Managed Services is seeking an Enterprise Network Engineer II (L2) to support enterprise networking environments for our managed services customers. This role is based in Dallas, TX and is responsible for advanced troubleshooting, network configuration, and escalation support for complex network incidents.The L2 Engineer will serve as a technical escalation point for L1 engineers, assisting with deeper troubleshooting and performing configuration changes within customer environments.This position supports a 24x7 managed services environment and requires strong enterprise networking knowledge.Key ResponsibilitiesAdvanced Network TroubleshootingDiagnose and resolve complex network incidents across enterprise environments.Analyze routing, switching, and connectivity issues.Support troubleshooting for:LAN/WAN/SDWAN infrastructureWireless networksVPN connectivityFirewall policiesNetwork performance issues.Escalation SupportServe as the escalation point for L1 engineers.Provide guidance and mentorship to junior engineers.Assist in developing troubleshooting procedures and documentation.Network Configuration & ChangesImplement approved network configuration changes.Support firmware upgrades, patching, and maintenance activities.Assist with network deployments and infrastructure changes.Customer CommunicationProvide technical updates to customers during incidents.Participate in technical troubleshooting calls when needed.Document root cause analysis and remediation steps.Operational ExcellenceMaintain accurate technical documentation and network diagrams.Identify recurring issues and recommend improvements.Support continuous improvement of operational processes.Required Qualifications4–7 years of enterprise networking experienceStrong knowledge of:Routing protocols (OSPF, BGP)Advanced switching technologiesVPN technologiesFirewall fundamentalsWireless networkingExperience with Cisco networking platforms (Catalyst, Nexus, Meraki)Experience troubleshooting enterprise WAN environmentsStrong analytical and problem-solving skillsPreferred QualificationsCisco CCNP or higherExperience with:Palo Alto, Fortinet, or Cisco firewallsNetwork monitoring platforms (LogicMonitor, SolarWinds)SD-WAN technologiesExperience supporting managed services environmentsAdditional RequirementsParticipation in the on-call rotation is required.Occasional customer site visits may be required, though these are infrequent and based on business needs.