Operations Manager

Our client is seeking a sophisticated, hands-on Luxury Retail Operations Manager to lead the operational build-out and launch of their second U.S. flagship boutique in the Miami Design District, while helping establish the operational infrastructure for future domestic expansion. This is a rare opportunity to help build the operational blueprint of an emerging global luxury Jewelry Maison in the U.S.Must have:Luxury flagship opening experienceStrong project management and execution capabilitiesEntrepreneurial mindset with the ability to thrive in fast-paced environmentsWhite-glove luxury operating standardsSolutions-oriented leadership styleExceptional organizational and communication skillsPolished executive presenceCore Responsibilities:Store Development & Flagship Opening ExecutionLead all operational aspects required to successfully open the Miami flagship, including:Construction coordination with general contractors, architects, and vendorsPermit tracking and municipal approvalsCertificate of Occupancy readinessFire alarm approvals and inspectionsElevator certification and inspectionsHVAC commissioningElectrical activation and meter setupADA compliance verificationSecurity system installation, CCTV, and vault readinessPOS, telecom, Wi-Fi, and back-office infrastructure setupInsurance compliance and COI managementVendor scheduling and site access coordinationFinal punch-list oversightOpening readiness audits and operational launch executionLuxury Boutique OperationsEstablish and maintain operational excellence across all boutique functions, including:SOP development and implementationOpening and closing proceduresClient hospitality standardsPackaging standards and inventory managementInventory controls, cycle counts, and shrink preventionJewelry handling protocolsRepair and aftercare operationsVendor procurement and facilities managementPayroll and scheduling systemsKPI reporting and operational dashboardsMerchandising & Client Experience SupportPartner closely with retail leadership to ensure operational execution supports an exceptional client experience:Fixture procurement and installationShowcases, vitrines, safes, and millwork coordinationLighting calibration and maintenanceVisual merchandising operational setupBranded packaging replenishment and inventory managementCatering and hospitality coordinationVIP salon operational standardsLaunch events and in-store experience executionSecurity & ComplianceOversee all security and compliance protocols, including:Vault security proceduresArmored transport coordinationAlarm monitoring systemsInventory audits and cycle countsEmergency procedures and safety readinessOperational compliance auditsPlease submit your resume for consideration!You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.