Inside Partner Success Associate (Remote)

1. About Our Client:The organization operates in the multifamily housing sector, addressing challenges in customer service and partner coordination within this space. It focuses on providing support and training to enhance client interactions and streamline leasing processes, aiding growth and operational efficiency.2. About the Opportunity:The Inside Partner Success Associate is an early career role designed to support internal execution and partner interactions by handling inbound service tickets and delivering product training. This position contributes to maintaining high client service standards and operational consistency while offering potential for advancement to outbound partner success responsibilities.3. Responsibilities:Provide administrative and operational support to outbound partner success teams to ensure timely and consistent client serviceManage internal cross-functional tickets within established service level agreements with proper documentationEscalate complex or high-risk issues with clear context and next-step recommendationsConduct group retrainings with leasing teamsCoordinate scheduling for onboarding and partner meetingsMaintain accurate records within HubSpotPerform special audits on HubSpot contacts and objects as requested4. Requirements:1-2 years of customer service experience in a structured, fast-paced environmentStrong organizational, interpersonal, quantitative, writing, and communication skillsUnderstanding of multifamily renting and leasing processesProficiency in Google Suite or Microsoft OfficeExperience with Zendesk or other ticketing systemsDetail-oriented with strong CRM disciplineAdaptability to changing program environments and ability to communicate changes effectivelyCommitment to providing a seamless client experience5. Pay Range and Compensation Package:The base salary range is between $60,000 and $70,000 annually, with on-target earnings (OTE) between $75,000 and $85,000Final offers depend on experience, expertise, location, and market data6. Benefits & Perks:Medical, dental, and vision insurance starting on day oneHealth savings account with employer contributionFlexible spending accounts for healthcare, dependent care, and commuter expenses401(k) planGenerous paid time off and paid holidaysIn-office lunch perkFlexible working hoursPaid parental leaveCompany-sponsored short and long term disability insuranceEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.