Rosebrook Village- Resident Service Coordinator

DescriptionService Coordinator Job DescriptionPosition: Service CoordinatorDirect Supervisor: RRN Quality Assurance ManagerPurposeTo identify the social, emotional, employment, education, and medically related needs of allresidents on an individual and group basis and provide services to meet those needs.HoursThe Service Coordinator may work with several different facilities; hours required will vary perfacility. The position is part-time, Monday through Friday, and the number of hours will dependupon the facilities served.QualificationsAssociate’s degree or higher in human services or related field; Bachelor’s degree preferred.A minimum of three years of experience serving low-income individuals, families, seniors,and/or persons with disabilities, or related populations.General Duties Service Development, Linkage, and CoordinationIdentifies, distributes information about, and links residents to existing community servicesthat help to improve housing stability, increase self-sufficiency, and build safe andsupportive communities.Conducts assessments to determine individual and group-level resident goals, interests,and needs.Creates a network, and directory, of local social service agencies to facilitate residents’access to resources, programs, and services.Maintains confidentiality with respect to information shared by residents and servicesprovided to residents. Professionalism is essential in this position. Community BuildingWorks with residents to develop a sense of fellowship and community using organizationand facilitation skills. This may involve the development of resident associations,community-based newsletters, welcoming committees, orientation packages, supportgroups, etc.Assists residents in securing and/or creating social, community-oriented programmingopportunities, which meet the recreational, health, educational and spiritual needs ofthe housing community. Outreach and AdvocacyRaises awareness among local service providers of the needs of residents of the housingcommunity and promotes partnerships that helps residents gain access to neededservices.Refers for case management any resident experiencing problems that threaten health,safety and continued independence, while supporting the resident in remaining athome.Provides follow-up to referrals to ensure appropriate service delivery.Helps residents apply for fair hearings when there is reason to believe the resident iseligible for a denied service.Helps market the housing property through networking contacts in the community. Record Keeping and Other ConsiderationsKeeps appropriate resident files that document conversations with or about residents,problems identified, referrals made on behalf of residents, residents' refusal oracceptance of services, and residents’ progress.Completes reports regarding services provided, resident outcomes, and residentsatisfaction, as required.Develops a working knowledge of housing rules and issues such as reasonableaccommodations, the lease and lease violations, etc.Assumes Additional Responsibilities As Requested.Skills and ExperienceKnowledge of community support services available to residents of family and/or seniorhousing developments as well as the eligibility requirements for accessing those services.Experience working with older persons and/or families in a direct service capacity,especially in the areas of advocacy, self-sufficiency, service negotiation and communitybuilding.Experience using Microsoft Office suite (Word, Outlook, Excel, etc.), data managementtools (i.e., databases), and the internet.Ability to establish trusting relationships with residents; individually, and as a group.Ability to listen to and assist residents in defining their problems; to help identify possiblesolutions and resources.Ability to seek input from residents, to research possible service vendors, to evaluateservices delivered and make adjustments, if needed.Ability to counsel or advocate in non-judgmental ways to empower residents to makepersonal decisions and enhance their self-esteem and independence.Ability to develop community-oriented activities that build bridges between people,promote active interest in the life of the property, and generate resident self-sufficiency.Ability to effectively plan, organize, develop, implement and interpret programs, goals,objectives, policies and procedures.