Front Desk Receptionist

Job Description Job SummaryThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Education & ExperienceCollege course work in related field helpful.Experience in a hotel or a related field preferred.High School diploma or equivalent required.Computer experience required.Customer Services experience preferred.Physical RequirementsFlexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Ability to work weekendsFundamental RequirementsGreet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.Review Front Office logAnswer inquires from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Be familiar with hospitality terminology.Have knowledge of emergency procedures and assist as needed.Handle check-ins and checkouts in a friendly, efficient and courteous manner.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient mannerBalance and prepare individual paperwork for closing of shift according to hotel standardsMaintain a clean work area.''This Company Describes Its Culture as:Detail-oriented -- quality and precision-focusedStable -- traditional, stable, strong processesPeople-oriented -- supportive and fairness-focusedTeam-oriented -- cooperative and collaborativeHours per week:20-40Work Location:One locationWork RemotelyNoJob Types: Full-time, Part-timepart time or full time. Morning 8-4 afternoon 4-12pmnight audit 12-8amwe are currently hiring for all shifts.