Information Technology Support Analyst

We are seeking an IT Support Analyst to provide hands-on technical support across hardware, software, and cloud-based systems for internal employees. This role will serve as a key point of contact for end users, delivering high-quality support across desktop devices, mobile technologies, and remote access environments.This position is highly visible and will support senior leadership and the executive team, providing white-glove service as needed. Travel may be required on an as-needed basis to support remote sites and leadership priorities.Key ResponsibilitiesServe as a primary contact for employees needing assistance with hardware, software, cloud applications, and mobile devicesProvide L2 site support and escalation support, including remote support for employees across multiple locationsDeliver end-to-end IT support including new hire onboarding/offboarding, device imaging, deployment, and asset recoveryTroubleshoot and resolve issues related to desktops, laptops, mobile devices, networks, and remote access in a timely mannerMonitor and triage service desk tickets, ensuring high-quality customer service and quick resolution timesProvide white-glove technical support to executives and senior leadership, maintaining professionalism and discretionMaintain accurate documentation, including procedures, updates, and hardware/software inventory trackingManage software and cloud application licensesCoordinate e-waste processes and ensure proper asset disposalInterface with external vendors (e.g., L1 support providers) and collaborate with internal IT teamsProvide smart hands support and assist with on-site technical needs, including MDF/IDF environmentsQualifications3+ years of hands-on experience in IT Help Desk / Desktop SupportStrong organizational skills with a high level of attention to detailExperience supporting Director-level and above, including executive stakeholdersStrong customer-first mindset with excellent communication and interpersonal skillsAbility to explain technical concepts clearly to non-technical usersFlexible and adaptable to changing prioritiesHands-on experience with: Microsoft Operating Systems, Desktop/laptop deployment and imaging tools, Microsoft Office Suite and Office 365Ability to take direction from remote leadership and collaborate with distributed teams