Customer Operations Specialist

Customer Operations SpecialistYour passion, actions, and focus is our strength. Become one of our contributors. Join the Caretria team!Position summary: As a Customer Operations Specialist, you will be responsible for successfully managing orders through both telephony and electronic ordering. This will include following communication scripts, handling various topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for verifying and reconciling financial information, which includes order to cash.ResponsibilitiesAnswers and resolves customer inquiries within committed time framesEstablishes and maintains strong customer relationships with sound knowledge of order processing and conflict resolutionWorks in a team-structured environment to provide support to other members of the Customer Operations teamPromotes compliance and embraces continuous quality improvementMaintains current contact documentation within CRM related to customer accountsMaintains records of routine accounting transactions, ensuring internal processes are properly documented, compliant, and controlledValidates contract pricing, units of measure, credit limits, and licensor within applicable systems and updates as appropriateAccurately manages invoicing and finance management for the customerThe above duties are meant to be representative of the position and not all-inclusive.QualificationsHigh School diploma or equivalentTwo years of previous billing and invoicing experienceTwo years of experience providing customer service to internal and external partiesWorking knowledge of Microsoft Office Suite including Word, Excel, and OutlookKnowledge, skills, and abilities: Previous billing and invoicing experience. Demonstrates strong data and information analysis. Strong experience providing customer service to internal and external parties. Knowledge of CRM and cloud-based software. Strong time management, organizational skills, initiative, professional demeanor, and positive attitude. Ability to communicate effectively both orally and in writing. Ability to promote a positive team environment.Physical DemandsLocation of job activities 100% insideExtensive manual dexterity (keyboarding, mouse, phone)Use of phone for communicationSit for prolonged periods of timeOccasionally stoop, kneel, and crouchOccasionally lift, carry, and move up to 25 poundsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The expected base pay range for this position is $21 to $23 per hr. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications, and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.CareTria is an Equal Opportunity Employer.