Technical Analyst

We are looking for a Technical Analyst to support our Salesforce and technical initiatives. This role is ideal for someone who thrives in a structured yet dynamic environment, ensuring smooth project execution by capturing requirements, tracking action items, and maintaining accurate documentation. While this is primarily an analyst role focused on process coordination, ticket management, and stakeholder communication, there is room for technical growth within Salesforce as the individual gains experience. Our work environment is fast paced providing rapid delivery for our business partners. Successful employees are those who enjoy learning, hard work, executing in a highly collaborative environment and who also value quality and driving client satisfaction. Because [s]Cube is a mid-sized company, we also look for people with a strong desire to drive change as we dynamically grow our business, and who want to grow their career as the company expands. Professional Requirements Flexibility and adaptability to adjust to a rapidly growing, dynamic environment A strong client service focus – willingness to go the extra mile for customers is essential. Excellent analysis skills Outstanding follow-through and customer service – dedicated to ensuring customer requests are documented, escalated, and followed-through on to ensure a happy customer. Excellent oral and written communications skills; ability to interact with management and co-workers Ability to adhere to strict deadlines, ability to articulate when deadlines are suspect and escalate appropriately. Ability to maintain competing priorities and to be able to provide accurate time estimates for work requests Strong ability to take notes, record decisions, as well as utilizing [s]Cube templates to fill out requirements for technical solutions. Ability to maintain strong relationships with client and technical team members, as well as with management. Required Skills 2-3 years of proven work experience in delivering technical projects, preferably in an Agile/Scrum environment. Experience in defining requirements and conceptualizing solutions on related projects or work assignments Ability to build Technical Specification Documents Demonstrated problem solving skills and the ability to work collaboratively with other stakeholders or team members to resolve issues Possess excellent written and verbal communication skills Strong and proven customer service skills and follow-through Strong facilitation, negotiation, and conflict resolution skills Ability to adapt to a dynamic work environment and make independent decisions Willingness to work in a fast-paced environment, handling multiple priorities Possess advanced knowledge of the tools and processes required by the role Function well in mid-scale, highly complex, cross-functional / platform environment Technologies Involved: Office 365 Suite (Excel, Outlook, Word, etc.) Miro Jira/Redmine/Smartsheet & other Ticketing Suites Salesforce Pay: $60,000.00 - $75,000.00 per year Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work Location: Hybrid remote in Schenectady, NY 12305