Kent Island Resort | Banquet Captain

Kent Island Resort | A Vivamee Hospitality PropertyAbout Our Culture – Vivamee Virtues The culture at Kent Island Resort is built on our shared core VIVAMEE Virtues: JOY, HUMILITY, & MINISTRY.JOY means that we are a true team that enjoys serving others and winning together. We take pride in a job well done and celebrate success together.HUMILITY means that we recognize the inherent dignity of every team member and guest. We strive to be helpful in all situations and are not afraid to ask for help or admit when we make mistakes.MINISTRY means that our hospitality is a meaningful act of service. We approach our work with intentionality, kindness, and care—knowing that our actions can positively impact both our guests and our team.We hire, coach, reward, and recognize team members based on these virtues. It is essential that you align with these values to be part of our team.Position Summary The Banquet Captain is a key leadership role responsible for overseeing banquet events and ensuring exceptional guest service from set-up through event completion. This position leads banquet staff during events, coordinates service execution, and ensures all details align with client expectations and resort standards.This role requires strong leadership, organization, and a hands-on approach to delivering seamless, high-quality events.Key Responsibilities Lead banquet team during events, ensuring smooth execution of all food and beverage servicePromote and model the VIVAMEE Virtues in all interactions with guests and team membersReview banquet event orders (BEOs) and communicate expectations to staffOversee event setup, including linens, tables, décor, service stations, and equipmentAssign roles and responsibilities to banquet servers and support staffEnsure proper timing of service (cocktail hour, courses, transitions, etc.)Act as the primary point of contact during events for service-related needsMonitor guest satisfaction and proactively resolve service issuesCoordinate with culinary, sales, and operations teams to ensure event successMaintain cleanliness, organization, and safety standards throughout eventsOversee breakdown and ensure completion of all post-event side workEnsure team adherence to uniform and presentation standardsQualifications 2+ years of banquet, restaurant, or hospitality service experience requiredPrior leadership or supervisory experience strongly preferredStrong communication, leadership, and organizational skillsAbility to manage multiple priorities in a fast-paced event environmentProfessional appearance and guest-focused mindsetFlexibility to work evenings, weekends, and holidays based on event schedulesRequirements Must be at least 18 years of ageHigh School diploma or equivalent preferredAbility to stand for extended periods, lift up to 30 lbs, and work in a physically active environmentCompensation & Benefits $28.00 per hour (non-exempt, overtime eligible)Health benefits for full-time team members (if applicable)Paid time off (if eligible)Employee discounts on dining and merchandiseFree golfOpportunities for career growth within Vivamee HospitalityWhy Join Kent Island Resort? Located on Maryland's scenic Eastern Shore, Kent Island Resort offers a vibrant and team-focused work environment. As part of Vivamee Hospitality, you'll be part of an organization that values purpose-driven work, strong relationships, and personal growth —all grounded in our virtues of Joy, Humility, and Ministry .Disclaimer This job description is not intended to be all-inclusive. Management reserves the right to modify duties or assign additional responsibilities based on business needs.Kent Island Resort is an Equal Opportunity Employer . In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations may be provided to qualified individuals.