Onboarding Specialist

Contractor Relationship Specialist – North America Position ObjectiveTheContractor Relationship Specialistaims to provide an exceptional and seamless onboarding experience for contractors, ensuring all compliance requirements are met and onboarding processes run efficiently. As the primary point of contact for contractors, TheContractor Relationship Specialistprovides ongoing HR support throughout the assignment, addressing inquiries, resolving issues, and fostering a positive contractor experience.Key ResponsibilitiesACCOUNTABILITY ACTIVITIES Onboarding Experience & Process Management Facilitate the onboarding process, including communication with contractors and ensuring completion of all requirements, visiting client sites when needed. Assist with data entry for new start setup and maintain accurate and organized employee files. Provide timesheet/expense entry training and conduct first-week service calls for new contractors Communication & Coordination Provide regular and real-time updates on onboarding status to the client, ensuring the new starts tracker and VMS tool is maintained and updated. Coordinate start details to ensure all necessary steps are completed before the contractor's first day. Partner with internal teams to facilitate 401k and benefits enrollment for new hires. Compliance & Documentation Oversee and manage I-9 employment verification. Audit all new hire paperwork and documentation in VMS and internal systems. Manage the background check and drug testing process for contractors, partnering with Internal HR for adjudication if required. Ensure compliance with federal, state, and local employment laws. Contractor Relationship Management Address and resolve contractor-related issues throughout the assignment. Conduct quarterly service calls with contractors to ensure high-touch customer service. Attend onsite service visits to contractors and clients of needed. Collaborate with internal teams for timecard collection to ensure timely and accurate payroll. Participate in internal account reviews and quarterly scorecard meetings.Qualifications & ExperienceRelevant experience gained in a recruitment or HR setting Customer service or service industry experience Bachelor’s degree in a related business subject (desirable) Knowledge of benefits and employment law (preferred)Key CapabilitiesPositive and proactive mindset:Demonstrates enthusiasm, a can-do attitude, and a willingness to take on challenges in a dynamic work environment. Excellent communication skills:Exhibits strong written and oral English communication, with the ability to convey information clearly and effectively. Good computer proficiency:Competent in the use of Microsoft Office Suite. Organized and detail-oriented:Strong organizational skills, process orientated, and keen attention to detail is essential for ensuring accuracy. Eager to learn and grow:Displays a genuine desire for continuous learning and professional development in a fast-paced, evolving environment. Collaborative and independent:Able to work autonomously when necessary, while also being an effective team player, contributing to group objectives and supporting colleagues as needed. Self-motivated and resourceful:Shows initiative, with the ability to prioritize tasks, manage time effectively, and maintain a high level of productivity with minimal supervision. Strong work ethic with urgency:Demonstrates a sense of urgency and dedication in meeting deadlines and accomplishing work tasks, while maintaining a high standard of quality.Behavioural ExpectationsBehaviour must always be consistent with all company policies, procedures, and theGlobal Core Values :We are a Family:We care for each other and work better as a team. Our culture is built on respect, loyalty, and fun.We are Adaptable: We don’t back down from change. By embracing it, we have an opportunity to learn and grow.We are Honest:We keep our promises and act with integrity. We do the right thing.We are Curious:We are solutions focused. We use our curiosity and love for learning to solve our customers’ problems.We are Passionate:We are proud about what we do. We strive for professional excellence because we believe in ourselves and our team.We are Accountable:We take responsibility for our work. By taking ownership, we deliver results.