Program Specialist - Texas-Based (Remote/Home Office)

About Us At MSB, supporting educational institutions isn't just what we do - it's why we exist. As a Texas-based organization, we partner with school districts to simplify Medicaid management and compliance through expert guidance and innovative technology.For more than 20 years, we've helped educators and administrators navigate complex Medicaid documentation requirements, strengthen reimbursement processes, and remain audit-ready with confidence. By combining hands‐on consulting with our proprietary X Logs software, we equip districts with the tools and expertise they need to operate efficiently and compliantly.Our mission is to empower schools through innovative Medicaid solutions that drive operational excellence and sustainable compliance. We take a collaborative approach, blending advanced technology with deep expertise in Medicaid and Special Education.Guided by our core values of integrity, efficiency, and service excellence, we work alongside our partners to simplify Medicaid management—allowing schools to maximize resources and focus on what matters most: supporting students and strengthening their communities.Position Overview We are seeking an experienced and client-focused Program Specialist to join our team supporting the Medicaid to Schools (MTS) Program. In this critical role, you will serve as the primary consultant and relationship manager for assigned school districts, driving program compliance, revenue maximization, documentation accuracy, and long‐term client retention.The Program Specialist is responsible for delivering expert‐level consulting and leadership to partner districts, ensuring contractual success, high client satisfaction, and sustained loyalty to our company. This position combines strategic consulting, stakeholder engagement, hands‐on implementation support, training, auditing, and cross‐functional collaboration to help school districts fully leverage Medicaid reimbursement opportunities.Other Common Job Titles: Account Representative, Account Management, Program Manager, Client‐Relations Specialist, Relationship Manager.Work Location: Remote in Texas, with face‐to‐face interaction with clients.Work Hours/Status: Full Time; Exempt.Travel Requirements: 35% travel requirement for client visits and internal company meetings.Compensation: Starting Salary: $75,000.HR/Employee BenefitsMSB School Services covers 100% of the premium for two employee‐only medical plan options, as well as 100% of employee‐only dental and vision coverage.Employee Assistance Program (EAP)Telemedicine10+ paid holidays per yearUnlimited Paid Time OffLife & Disability insurance401K, 3% Employer MatchYour Impact & DutiesBuild and maintain strong, trust‐based relationships with key district stakeholders (Superintendents, CFOs, Business Managers, Special Education Directors, Coordinators, and support staff)Schedule and conduct regular check‐in meetings to monitor client satisfaction and address needs proactivelyProvide initial implementation consultation and track progress for new and existing clientsDeliver ongoing expert consultation on all aspects of the Medicaid to Schools Program and our proprietary platform (X Logs)Drive revenue maximization efforts through strategic recommendations and collaboration with district leadershipSupport clients with annual Cost Report preparation and submission activitiesDeliver training sessions and workshops for district staff on program requirements and X Logs utilizationMonitor and improve provider participation in documentation (paper and electronic imports)Oversee quarterly Random Moment Time Study (RMTS) Participant Lists and ensure state compliance standards are metManage direct student audits, including preparation and response activitiesAct as the primary liaison between clients and internal MSB teams (implementation, billing, auditing, sales hand‐off, etc.)Partner with Sales to ensure smooth transition into implementationInvestigate and resolve client issues through effective cross‐team collaborationMonitor key performance indicators (KPIs) and develop action plans to maintain or improve resultsEnsure adherence to contract terms by both the company and clientsRepresent the organization at conferences, trade shows, and industry events as neededWhat We're Looking ForDemonstrate a confident and professional presenceCommunicate effectively and professionally with clients and cross-functional internal teams, both verbally and in writingAdapt quickly and effectively to change Present information clearly and confidently in alignment with MSB's approved consultation approachUtilize technology proficiently, including Microsoft Word, Excel, PowerPoint, Google Workspace, and SmartsheetPerform effectively in a fast‐paced, self-directed, entrepreneurial environmentMaintain a positive, professional mindset and communicate needs, priorities, and successes appropriatelyExhibit strong organizational, time management, and territory management skillsDevelop and maintain strong client relationships through exceptional service and ongoing engagementApply creative thinking and sound judgment to solve problems efficiently and confidentlyManage responsibilities independently and follow through on assigned tasksWork collaboratively as part of a team and delegate responsibilities when appropriateTravel by car up to 35% as needed and maintain a valid driver's licenseRequired EducationBachelor's degree preferred (Education, Business, Healthcare Administration, or related field)2+ years of experience in Medicaid billing, school‐based Medicaid programs, special education administration, healthcare consulting, or client relationship managementStrong understanding of Medicaid to Schools (MTS) / Medicaid Administrative Claiming (MAC) programs (Texas and/or New Hampshire experience highly preferred)Proven track record of client retention, relationship management, and driving measurable program outcomesExcellent consulting, presentation, and training facilitation skillsExceptional communication and interpersonal abilities (verbal and written)Strong analytical skills with the ability to assess financial/documentation performance and identify improvement opportunitiesComfortable working independently while collaborating across teamsProficiency with CRM systems, Microsoft Office Suite, and virtual meeting platformsWillingness to travel occasionally for client meetings, trainings, or conferencesInterested in joining our team? We are interested in learning more about you. Apply now!MSB School Services is an Equal Opportunity Employer committed to providing a diverse environment. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. If you require reasonable accommodation during the application process, please contact us at careers@msbconnect.com.#J-18808-Ljbffr