Residential Service Manager

Residential Service ManagerFountain Services, LLCAbout Fountain Services, LLCEstablished in 1946, Fountain Services, LLC has been a trusted leader in the electrical contracting industry for over 75 years. With offices across North and South Carolina, we specialize in residential, commercial, and industrial electrical services.Our mission is to empower employees through ongoing training, career development, and a culture of integrity, accountability, and mutual respect. We don't just build electrical systems - we build careers.Why Join Fountain Services?Career Growth: Structured leadership pathways (including Foreman and Superintendent Academies), tuition reimbursement, and bi-annual performance reviews.Supportive Culture: Work in an environment that values employees, fosters leadership, and encourages professional development at all levels.Community Engagement: Active sponsorship of youth sports, nonprofits, and workforce development boards.Benefits:Competitive wages with performance-based bonuses and opportunities for promotionHealth, dental, and vision insurance401(k) with company matchPaid holidays and paid time offTuition reimbursement and technical/leadership development programsEmployee Assistance Program (EAP)Company-sponsored events and team-building activitiesYour Role: Residential Service ManagerFountain Services is seeking a highly qualified and experienced Residential Service Manager. This role is critical to the success of our service operations, focusing on leadership, quality assurance, customer satisfaction, and business performance.As Residential Service Manager, you will report directly to the Service Division Manager. The Residential Service Manager will play a key role in building, developing, and leading residential service operations within a growing market. This position is responsible for overseeing day-to-day operations, driving growth, and ensuring high-quality service delivery to residential customers. Above all, the Residential Service Manager is expected to fully embrace the Fountain company culture, instill it within the team, and foster an environment built on accountability, professionalism, and open communication. This individual must lead by example and uphold the highest standards of performance and integrity.Key ResponsibilitiesLead, manage, and support a team of residential service electricians and helpersGrow and develop residential service clientele and market presenceCommunicate effectively with homeowners and ensure a high level of customer satisfactionPrepare estimates, proposals, and pricing for residential service workTrain, mentor, and develop team members while promoting a strong safety cultureManage materials, equipment, and tools for efficient service operationsCoordinate manpower, scheduling, and service callsEnsure quality and consistency of work performed in customers' homesConduct job-site visits and provide hands-on leadership when neededMonitor performance, set goals, and drive accountability within the teamOversee departmental productivity and profitabilityComplete regular reporting as requested by company leadershipMinimum RequirementsHigh school diploma or GEDMinimum 10 years of experience in the electrical service field (commercial/industrial service or maintenance)At least 2 years in a supervisory or management roleMust pass a pre-employment drug screen and background checkMust reside within 30 miles of Spindale, NCOur Four Keys to SuccessAt Fountain Services, all employees - from apprentices to leadership - commit to:Show up every day on timeAppreciate instruction from leadersLet your work ethic speak for youRetain knowledgeWe're looking for professionals who want to build a long-term career in a company that values growth, integrity, and high performance.If that sounds like you, we want to hear from you.