Medical Front Office Representative

Job Description Benefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceJob SummaryWe are seeking a friendly and customer-oriented Front Office Representative to join the team at our Otolaryngology (ENT) office. As a Front Office Representative you will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.To be successful in this role, you should have excellent communication skills, strong attention to detail, ability to multitask, an effective team player, experience using an EMR system, appointment scheduling, and payment collections. You should also possess a friendly and professional demeanor, as well as a passion for delivering exceptional patient care.Office Hours: M-Th 8am-5pm F 8am-3pm (1hr lunch)ResponsibilitiesGreet patients and provide an excellent patient experienceAnswer phone calls and schedule appointmentsAssist patients with paperworkCheck-in and Check-out of patientsPayment CollectionsAnswer Simple billing questionsProvide general customer service and attend to the needs of customers throughout their servicesHandle Medical records by attaching/scanning/faxingPerform any other duties as assignedPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Employees are cross-trained to perform other jobs as needed. Duties, responsibilities and activities may change at any time with or without notice.QualificationsTwo or more years of experience as a receptionist or similar role is preferredExcellent communication skills with a commitment to customer serviceStrong work ethic and positive attitudeFamiliar with computers and scheduling softwareExcellent multi-tasking skillsBenefits/PerksGreat work-life balanceMedical, Dental, and Vision Insurance401K Retirement plan after 1 yearPaid HolidaysPaid Time Off