Customer Service Representative (4595)-2600 Bridge Avenue

Company DescriptionJob DescriptionWe are seeking a dedicated Customer Service Representative to join our team in Pt. Pleasant, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with professionalism and empathy.Respond to customer inquiries via phone, email, and chat in a timely and efficient mannerHandle customer complaints and concerns with patience and understandingProcess orders, refunds, and exchanges accuratelyMaintain up-to-date knowledge of products, services, and company policiesCollaborate with other departments to resolve complex customer issuesDocument customer interactions and update customer records in the CRM systemIdentify and escalate priority issues when necessaryProvide feedback to management on recurring customer issues or concernsParticipate in ongoing training to enhance customer service skills and product knowledgeContribute by making food with the shift runner or managerQualificationsHigh school diploma or equivalentPrevious customer service experience preferredExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailProficiency in CRM software and basic computer skillsAbility to remain calm and professional in high-pressure situationsExcellent listening skills and ability to empathize with customersFlexibility to work in a fast-paced, dynamic environmentStrong time management and multitasking abilitiesPositive attitude and commitment to delivering exceptional customer serviceAdditional InformationMUST HAVE EXPERIENCE WITH DOMINOS OR AT A PIZZERIA