TANF Youth Career Advisor

Job Description: Salary: $48,000/year Our efforts have been consistently recognized! Recent Awards: Best & Brightest Companies to Work for in the Nation – 2012-2025 Best & Brightest CEOs in the Nation – 2025 Philadelphia Top Workplaces – 2023-2025 Michigan Top Workplaces – 2015-2025 Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the TANF Youth Career Advisor position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As a TANF Youth Career Advisor, you will be responsible for providing an array of intake, eligibility, orientation, outreach, and case management services to youth participants. Serve as an initial point of contact for walk-in, phone, and referred participants. Manage incoming service calls and referrals by returning voicemails within 24 hours, and scheduling enrollments, orientations, workshops, and assessments. Compute and verify financial and eligibility data to determine program eligibility (AD/DW and other applicable programs). Provide consistent administrative and operational support to ensure participant movement through enrollment and service delivery. Perform administrative services such as printing, creating hard files, uploading documentation, and maintaining case records. Conduct in-person triage for participant walk-ins and address participant questions or concerns related to enrollment and services. Prepare, organize, and maintain accurate electronic and paper participant files, including full program history, eligibility documentation, supportive services logs, assessments, and case notes. Case note participant contacts and services in a timely and accurate manner. Work collaboratively with the team to improve participant flow, customer engagement, and operational processes. Learn and implement federal, state, and local policies and procedures related to TANF and other contracted grants; cross-train as directed. Customer service, intake, or case management experience required; TANF experience preferred. Ability to prioritize tasks, manage multiple workflows, and document visits and contacts accurately. Education and Experience Requirements: Customer service, intake, or case management experience required; TANF experience preferred. Ability to prioritize tasks, manage multiple workflows, and document visits and contacts accurately. Proficiency in Microsoft Office applications. Associate’s degree in Education, Social Work, Human Resources, or a related field preferred. Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support! EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen. EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.