Operational Specialist

Import & Export Operations SpecialistInternational Freight Forwarding | Air & Ocean Logistics | Mandarin RequiredJoin a Global Logistics Team Driving International TradeAre you passionate about international logistics and thrive in a fast-paced freight forwarding environment? This is an opportunity to join a globally connected organization that supports cross-border commerce through innovative transportation and supply chain solutions.We are seeking a hands-on Import & Export Operations Specialist who enjoys solving complex logistics challenges, coordinating international shipments, and working closely with global partners to ensure seamless cargo movement. This role offers exposure to worldwide operations, collaboration with overseas teams, and the opportunity to contribute to a growing organization focused on operational excellence and customer satisfaction.If you bring strong freight forwarding experience, enjoy managing shipment flow from origin to destination, and are looking to grow within a dynamic logistics environment, we encourage you to apply.Position OverviewThe Import & Export Operations Specialist will oversee international freight operations with a primary focus on air and ocean transportation. This role manages shipment execution from booking through final delivery while coordinating closely with overseas offices, customs brokers, transportation providers, and warehouse partners.The ideal candidate possesses practical experience within freight forwarding or international logistics operations and understands the full import/export process, including documentation, compliance, and transportation coordination. Experience supporting eCommerce fulfillment or B2B/B2C distribution operations is highly desirable.Primary ResponsibilitiesInternational Freight OperationsCoordinate and manage import and export shipments across international air freight and ocean freight services, including FCL and LCL shipments.Ensure shipments move efficiently, accurately, and in compliance with customer and regulatory requirements.Customs & Regulatory CoordinationPartner with customs brokers to address entry issues, cargo exams, documentation discrepancies, and shipment holds.Maintain compliance with customs and transportation regulations including CBP, TSA, FMC, and applicable international shipping requirements.Shipping Documentation & RecordsReview, validate, and process import/export documentation including:Commercial InvoicesPacking ListsCertificates of OriginMaster and House Air WaybillsBills of LadingAMS and ISF filingsRelated shipment and compliance recordsEnd-to-End Shipment ManagementOversee cargo movement throughout the transportation lifecycle including air, ocean, rail, LTL, and over-the-road transport.Provide proactive shipment visibility and status updates to customers, internal teams, and logistics partners.Carrier & Vendor CoordinationWork closely with carriers, trucking companies, drayage providers, and CFS partners to secure capacity and coordinate movement.Monitor costs and proactively minimize demurrage, detention, and storage charges.Fulfillment & Distribution SupportCollaborate with warehouse and fulfillment teams to support both B2B and eCommerce shipment activity.Assist with order movement, distribution planning, and final-mile logistics coordination.Process ImprovementIdentify operational improvement opportunities and support enhancements to logistics workflows and SOPs.Track performance metrics and contribute to improvements in transit performance, service quality, and cost efficiency.International Team CollaborationCommunicate regularly with overseas teams, particularly Asia-based partners, to coordinate shipments, review documentation, and resolve operational issues.Utilize Mandarin language skills to facilitate effective communication and issue resolution.QualificationsExperienceMinimum of 2 years of operational experience within freight forwarding or international logistics environments.Hands-on experience managing both air freight and ocean freight shipments is required.Background within freight forwarding, NVOCC, 3PL, or international transportation organizations strongly preferred.Exposure to fulfillment, eCommerce logistics, or distribution operations is beneficial.Language RequirementsBilingual English and Mandarin proficiency required (spoken, written, and reading).Industry KnowledgeWorking knowledge of:Incoterms 2020HTS classificationsAMS and ISF filing requirementsInternational shipping regulations and customs proceduresFreight forwarding documentation and cargo complianceSystems & TechnologyExperience using freight forwarding or logistics systems such as TMS and WMS platforms required.Experience with GoFreight or similar forwarding software highly preferred.Strong Microsoft Excel capabilities preferred, including PivotTables and VLOOKUP functions.Professional SkillsExceptional attention to detail and accuracyAbility to manage multiple priorities and shipment timelines simultaneouslyStrong communication and organizational abilitiesProactive problem-solving mindsetAbility to work effectively under deadline-driven operational conditions