Email Security Support Engineer

Why Join Us?As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies and Newsweek’s list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.Key ResponsibilitiesPlease note that we are open to 100% remote.We are looking for a Technical Support Engineer to join our Email Security Team.Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.As a Technical Support Engineer, you will be a core team-member responsible for:Track and triage customer support ticketsInteract with customers for analysis and resolutionTroubleshoot problems and identify solutionsCollaborate with our software engineers to help resolve problems Maintain customer satisfaction while advocating quality in every aspectHelp drive the future of the product by collaborating with our engineering and product teamsPlay a crucial role in incident management responseQualificationsExperience in Python, Bash and PowershellExperience with querying using SQLExperience in supporting SaaS-based productsExperience in working with a ticket/case management system (eg: Jira, Zendesk)Strong technical problem solving and analytical skills with the willingness to own the investigation through to the endProficient at managing your own time and priorities and has a “let’s get it done” attitude Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environmentAdept at working remotelyIt Would Be Great If You Also HaveExperience of working with email security/mail flowExperience of working with Microsoft Exchange, Active Directory, ADFS or Office365Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocolsBachelor’s Degree in Computer Science or a related field a plusThis position is posted in multiple territories, your eligibility to work without sponsorship from an employer now or in the future for the country in which you apply is required. EOE M/F/Veterans/Disabled