Human Resources Service Center Representative - Human Resources

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob DescriptionPosition SummaryThe HR Service Representative – Workday (Level 1) provides frontline HRIS production support, serving as the first point of contact for Workday-related inquiries. This role focuses on resolving routine issues, executing standard transactions, and ensuring timely, accurate service delivery in a high-volume environment.Essential Functions / ResponsibilitiesServe as first-line support for Workday HRIS inquiries from Team Members and managersMonitor, triage, and resolve incoming cases using the case management systemPerform routine data maintenance and corrections while ensuring data integrityProvision and deprovision user access in accordance with security standardsEscalate complex or non-standard issues to Level 2 or leadership as appropriateMaintain accurate case documentation and meet service level expectationsKnowledge OfCore HR processes and basic HR data conceptsNavigation and transactional use of Workday or similar HCM systemsCase management workflows and service delivery fundamentalsData privacy, confidentiality, and access control principlesService level expectations in a shared services or HR operations environmentAbility ToAccurately process routine Workday transactions with strong attention to detailTroubleshoot and resolve standard inquiries using documented proceduresPrioritize and manage a high volume of cases in a deadline-driven environmentCommunicate clearly and professionally with employees and managersEscalate issues appropriately while maintaining thorough documentationEducation And/or Experience Requirements1–3 years of experience in HR operations, HRIS support, or shared servicesBasic understanding of HR processes and data conceptsExperience working in a high-volume, customer-focused environmentStrong attention to detail and commitment to confidentialityPreferred QualificationsExperience using Workday or another HCM systemExperience with case management tools CLOSINGSeminole Hard Rock Support Services is an equal opportunity employer. We strive to foster an inclusive workplace culture for every team member. Seminole Hard Rock Support Services welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).