Pharmacy Liaison

DescriptionNorthwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better. SummaryThe Pharmacy Liaison is primarily responsible for providing support to the Ambulatory Care Pharmacy and Value-Based performance teams as it relates to medication-related patient needs. This position may be responsible for a variety of duties, including patient outreach to schedule appointments, patient outreach for medication adherence support, using payor and internal data to identify patients with medication-related needs, processing medication refills according to protocols, providing customer service, communicating with providers and office staff in person and via the EMR, documenting in the EMR, medication prior authorization assistance, working with patients and health care teams for patient medication assistance guidance, and other duties as assigned. The Pharmacy Liaison is responsible for compliance with all HIPAA regulations and is always responsible for creating a positive impression with patients, family members, and internal or external coworkers or contacts.ResponsibilitiesManage offices electronic prescription pools, assisting in the processing and proposing of medication refills according to protocolsReviewing patient chart/records for pertinent information as it is related to medication refills.Facilitates a high level of customer/patient service by working with patients for medication assistance guidance, including communicating with patients about refill status, provider appointments, adherence, PAP programs, etcCommunicating and collaborating with providers and office staff in person and via the EMRConducts Pharmacy benefit checks at the providers requestsObtains prior authorizations from intermediaries and payers, including managed care companies, insurance companies or others as appropriate. Ensures completion of activities that maximize revenue capture for high-cost medications.Maintains thorough documentation within the EMR for medication prior authorization assistance request, prescriptionconfirmationand other data by facility.Supports supervising PharmacistsMaintains compliance with all pertinent regulations and laws (HIPAA, Board of Pharmacy, etc)Assists with general resource support as needed.Provides cross-coverage to colleagues as needed.Attends and participates in appropriate medication practice and pharmacy resource specific meetingsMaintains and Models Nuvance Health Values.Demonstrates regular, reliable and predictable attendance.Other InformationPerforms other duties as required.High School DiplomaPharmacy Technician Certification Board (PTCB) or the National Healthcareers Association (NHA) within 6 months of hire1 year experience as a Pharmacy Tech or similar healthcare position preferredWorking ConditionsManual: Some manual skills/motor coord & finger dexterityOccupational: Little or no potential for occupational riskPhysical Effort: Sedentary/light effort. May exert up to 10 lbs. forcePhysical Environment: Generally pleasant working conditionsSalary Range: 19.54 - 37.94