Customer Support Representative - Order Processing

Customer Service Representative | Order Management | $24-$26/hr. | Hybrid Potential Pay: $24.00-$26.00 per hour Schedule: Monday-Friday, 8:00 AM-5:00 PM (1-hour lunch) Duration: Contract through November 2026 with potential for extension based on business needs. About the Role We're seeking a detail-oriented and customer-focused Customer Service Representative to support our Customer Service and Order Management team. This role is ideal for someone who enjoys solving customer issues, managing orders from start to finish, and working in a fast-paced environment where accuracy and communication are essential. This position begins with 100% onsite training. After successful training, there is potential for a hybrid schedule (3 days onsite/2 days remote) based on business needs and performance. What You'll Do As a Customer Service Representative, you'll play a key role in ensuring customers receive accurate order information and timely updates. Responsibilities include: Process customer orders and maintain order accuracy in SAP. Schedule and manage customer orders using Salesforce. Monitor daily backorder reports and communicate updates to customers. Notify customers of shipping or carrier delays and provide revised delivery timelines. Coordinate with manufacturing, transportation, and internal teams to resolve order issues. Process Return Material Authorizations (RMAs) while ensuring customer satisfaction. Maintain customer records and documentation using multiple systems. Process Electronic Data Interchange (EDI) orders. Run reports, analyze order data, and support Customer Account Specialists. Build and maintain positive customer relationships through professional communication and problem-solving. What We're Looking For Required Qualifications Associate's or Bachelor's degree, or 1-2 years of customer service experience. Excellent verbal and written communication skills. Strong customer service and relationship-building abilities. Experience resolving customer concerns professionally. Ability to multitask and prioritize in a fast-paced environment. Strong computer skills, including Microsoft Office. Comfortable learning and using multiple software systems. Preferred Qualifications SAP experience. Salesforce experience. Order processing or order management experience. Manufacturing, distribution, retail, or building products industry experience. Intermediate Microsoft Excel skills. Experience supporting supply chain or logistics operations. #CNX200 Pay: $24.00 - $26.00 per hour Work Location: In person