Front Office Manager job

Join the Blossom Hotel Houston TeamImagine working in the heart of Houston at Blossom Hotel Houston, Curio Collection by Hilton, where luxury meets a rich tapestry of culture and vibrancy. Nestled steps away from the nation's largest medical and research community at Texas Medical Center, and a stone's throw from NRG Stadium and Rice University, our hotel is not just a place to work - it's a gateway to the diversity and excitement Houston has to offer.As a pivotal member of our team, you'll oversee the operations of the front desk, concierge, bell/valet, and guest services, ensuring each guest's experience is nothing short of spectacular. From the moment they step into our stunning lobby to the farewell, your leadership will ensure every interaction is imbued with our signature luxury service.What We OfferCompetitive pay and excellent benefit plansExclusive Hilton Travel discounts worldwideRoom discounts across North AmericaPaid time off to relax and rechargeOpportunities for career development in a high-end hospitality environmentComplimentary meals and parkingYour Role And ResponsibilitiesLead and manage the front office teams, instilling a culture of excellenceEnsure seamless daily operations, enhancing guest satisfaction at every touchpointEngage actively with guests, providing personalized service to make their stays memorableCollaborate with various departments to elevate the guest experience constantlyMonitor financial metrics, striving for efficiency and effectiveness in service deliveryAre You the Right Fit?Do you have 2-4 years of leadership experience in front office or guest services?Are you proficient with PMS (Opera/Fosse/OnQ or similar) systems?Can you handle high-pressure situations with grace and professionalism?Do you possess a knack for managing VIP guests and high-profile clientele?Is your availability flexible, including nights, weekends, and holidays?Attributes and MotivationsLoyal: Firm and constant support to our causeInnovative: Constantly introducing new ideasTeam Player: Excelling within a groupLeader: Inspiring others with your actionsDedicated: Devoted with loyalty and integrityAt Blossom Hotel Houston, we're more than just a team; we're a family that thrives on making a real impact - not only within our luxurious walls but also in the vibrant heart of Houston. Come be a part of something truly spectacular.Source: Crescent Hotels & Resorts