Sales and Customer Service Manager
Sales and Customer Service ManagerJoin an established manufacturing organization as a customer service manager in a key leadership role. This is an opportunity to shape the customer experience, drive growth, and collaborate across teams within a supportive, growth-oriented environment.Sales Customer Service Manager Benefits & CompensationCompetitive salary based on experienceHealth, dental, and vision coverageOpportunities for growth and professional developmentInclusive team culture with a focus on continuous improvementSales and Customer Service Manager Requirements & QualificationsStrong experience with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Kronos timekeeping software, and ERP systemsDeep knowledge of ISO 901-2105 standards and systemsWorking knowledge of federal, state, and local manufacturing regulationsExperience with advanced product quality planning (APQP), PFMEA, lean manufacturing, and production operations such as 5S and Toyota production systemsFamiliarity with process mapping, production scheduling, invoicing, purchasing, quoting, and contract negotiationsProven ability to supervise, lead, and develop teamsStrong organizational, communication, and negotiation skillsAbility to analyze data, prepare reports, and present findings effectivelyCapacity to prioritize, multi-task, and meet deadlines in a dynamic manufacturing environmentEnglish language proficiency; Spanish language skills are a plusWillingness to travel between plants or to attend meetings and conferences as neededSales and Customer Service Manager Preferred Background & SkillsExperience with cost accounting and departmental budgetingPrior exposure to the coatings industry is valuedBilingual (English/Spanish) communication skillsSales and Customer Service Manager Day-to-Day ResponsibilitiesOversee all customer-related operations, ensuring high satisfaction through clear, timely communication and project managementSupervise and develop customer service team members, including hiring, training, scheduling, and performance managementCollect, analyze, and present customer data to support decision-making and continuous improvement initiativesTrack KPIs daily; drive improvements in safety, on-time production, cost, and efficiencyFoster ongoing collaboration with production, quality, purchasing, maintenance, and customer service teamsEnsure department service levels increase in-house account revenues year-over-yearAddress and resolve customer issues, team concerns, and operational challengesMaintain comprehensive documentation and complete accurate daily and monthly reportsIf you're ready to make an impact through service excellence and leadership, apply today to join a team dedicated to quality and innovation.JOB ID: 175724Ben Irwin