Homeowner Success Manager

A well-established, premier luxury vacation rental management group is seeking a Homeowner Success Manager to lead growth and homeowner relations for its high-end portfolio. With a current footprint of 100+ luxury properties, the group is at a pivotal point for expansion, including moves into new geographic markets and the upcoming launch of a boutique hotel. This newly created role is designed to transition key growth and relationship functions from the General Manager to a dedicated leader who can drive portfolio performance and maintain elite-level owner partnerships. Compensation & Benefits: $70,000 – $80,000 base salary plus a performance-based bonus. Hours and Location: This is a full-time, remote position ideally based in Southwest Michigan. Must-HavesExperience: 2+ years in Account Management, Hospitality, or Property Management. Industry Knowledge: Vacation Rental experience is a significant plus. Communication: Exceptional verbal and written skills with the ability to translate complex financial and operational data into clear, actionable insights. Financial Literacy: Comfortable discussing revenue performance, market trends, and ROI with property owners. Soft Skills: A calm, solutions-oriented demeanor under pressure and the ability to manage competing priorities. Technical Savvy: Proficiency with CRM tools and Property Management Systems (PMS). Strategic Mindset: A proactive \"hunter\" mentality with a highly organized and dependable nature.Key ResponsibilitiesRelationship Management: Serve as the dedicated point of contact for property owners, building enduring, trust-based partnerships and advocating for their interests. Portfolio Optimization: Analyze occupancy, revenue trends, and market data to help owners understand pricing strategies and maximize their ROI. Proactive Advisory: Lead regular check-ins and recommend strategic property upgrades or operational shifts that elevate the guest experience. Cross-Functional Synergy: Partner with internal teams—including Housekeeping, Maintenance, and Revenue—to ensure properties are positioned for peak performance. Onboarding & Stewardship: Facilitate the seamless transition of new properties into the portfolio while overseeing reporting and billing with high accuracy. Retention & Growth: Identify risks to owner retention and identify strategic opportunities for portfolio growth and new referrals. Conflict Resolution: Mediate sensitive conversations and resolve complex issues regarding guest damage or maintenance with sound judgment.If you are a relationship-driven professional with a passion for high-end hospitality, this is an exceptional opportunity to join a stable, long-standing team during a phase of significant expansion.