Retail Sales Associate - Must Love Dogs

Benefits:Training & developmentWellness resourcesEmployee discountsFlexible scheduleFree food & snacksOpportunity for advancementPerks and Benefits:Direct career growth path to Management positions (Asst. Manager, Manager).Competitive hourly base pay, plus tips; sales bonusesMedical, dental, and vision insurance benefitsMerit-based pay increasesPaid VacationComplimentary service membershipAbout the Position: The Retail Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.This position requires:Sales experience and confidence (membership sales are highly valued!) Customer service experience (retail, restaurant)Computer/Technology proficiencyA passion for dogs and dog health & wellness!Reliable transportation Who We Are Looking For:We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Retail Sales Associate (Member Associate) is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!Tasks:Drive membership sales through health and wellness educationDrive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage cash drawer – responsible for daily cash handlingManage customer expectations; Resolve customer concerns; Retain membershipsAdhere to Scenthound sanitary and cleaning practices Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities:Confidence in selling products and servicesAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAttention to detailTime-management; Scheduling appointments efficientlyAccountability; hold oneself and others to Scenthound standard.Compensation$15.00 - $18.00 per hour depending on experience