Client Services Specialist

Role: Client Services Specialist Location: Montgomery County, MD Type: Contract-to-Hire / Onsite About the Team: Join a well-established benefits administration organization supporting retirement-related services for a large member population. This is a great opportunity for someone who enjoys detail-heavy application processing and member support. What You’ll Do: Review and process benefit applications, status updates, and verification requests Validate supporting documents and research applicant records as needed Calculate benefit information and support updates or recalculations Prepare applicant letters, authorizations, and follow-up communications Partner with internal teams to resolve questions and keep cases moving Support phone-based member service needs when needed Core Tech & Skills: Administrative processing, account servicing, customer support, loan processing, or application review experience Strong document review and data validation skills High attention to detail and accuracy Clear written and verbal communication Ability to manage sensitive member information professionally Comfortable meeting daily productivity goals Microsoft Office and general case management systems Nice to Have: Prior retirement plan or pension administration exposure Experience supporting a contact center or member services team Pay: $25.00 - $32.00 per hour Work Location: In person