Application Support Analyst
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A company is looking for an Application Support Analyst - Charge & Quality Capture - REMOTE.
Key Responsibilities
Maintain and optimize Charge & Quality Capture tools in line with Service Level Agreements (SLAs)
Monitor system alerts and provide ongoing support for solution performance and stability
Identify and escalate issues to internal teams and external vendors as necessary
Required Qualifications
Bachelor's degree in Information Technology, Business Administration, Finance, Human Resources, or a related field (or equivalent experience)
3-5 years of experience in IT support, ITSM administration, or application/platform support
Hands-on experience with Medaxion, MDcloud, or other EHR/Charge & Quality Capture platforms
Experience with system installation, configuration, analysis, and testing
Experience with workflow design, automation, and platform integrations is strongly preferred