Service Writer / Advisor

BUSINESS UNIT: Joe Johnson EquipmentBRANCH LOCATION: Rochester, New YorkEmployment Type1 VacancyFull-time, PermanentTotal Rewards OverviewAnticipated Salary Range: $42,000.00-$60,000.00Quarterly profit-sharing bonus opportunityAnnual salary increase opportunityComprehensive health and welfare benefitsPaid Vacation and Paid Personal Days401(k) Matching ProgramSummaryThe Service Writer/Advisor will be focused on providing administrative and process support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.About YouPassion for customer serviceAbility to organize, multitask and plan work efficientlyPositive and collaborative attitudeStrong communicatorPosition Requirements/QualificationsEducation/Certification: High School Diploma, GED or equivalentValid driver’s license with a clean driver’s abstractMust be able to pass a pre-employment background checkExperience3+ years’ experience in a related administrative/customer service positionExperience preparing quotes and opening/closing work ordersExperience with MS Office suite and other dealership/customer work order systemMechanical aptitude or previous exposure to a heavy equipment work environment is an assetPosition ResponsibilitiesManage customer relations for the service department by receiving phone calls and emails and responding in a timely mannerOpen and close work orders in alignment with internal proceduresPrepare service quotesEdit and update all work orders to ensure accurate capture of all billable itemsProvide unit history to the service department for incoming repairsAssist with shop scheduling to ensure optimal efficiency and customer serviceConduct shop walkthroughs with Service Manager to capture real time status updatesPrepare and submit bi-weekly payroll reportsWork with the accounting department to ensure customer accounts are in good standingEnsure on-time billing for all customersMaintain service files and ensure all documentation is in complianceProcess warranty claimsResolve and/or escalate customer concerns and maintain positive customer relationsCollaborate with parts department to ensure timely processesCompleted additional tasks as requiredWHY WORK AT JJE?Talented, dedicated and passionate team to work withExceptional best-in-class products and service offerings for our customersCharitable Giving ProgramEducational Scholarship ProgramTuition ReimbursementEmployee & Family Assistance Program (EAP)Our Core People Values Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition______________________________________________________________________________If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.______________________________________________________________________________#USAJJE