Customer Experience Manager

Company Description:Chair Rental is a family-owned and operated business with over 45 years of experience in the industry. Known for providing high-quality equipment at competitive prices, the company has built a strong reputation for excellence. Chair Rental takes pride in creating memorable experiences for its customers with exceptional products and services. Based in Denver, CO, the company is dedicated to maintaining its commitment to customer satisfaction and reliability.Key Responsibilities:Communicate with customers via email and phone (quotes, orders, changes)Enter and manage orders in our rental/CRM systemsCoordinate delivery schedules with our operations/driver teamEnsure accuracy of orders (quantities, dates, locations, details)Assist with system improvements and process upgrades as we transition platformsHandle last-minute changes and problem-solve quicklySupport basic sales by recommending additional rental items when appropriateMaintain organized records and customer communication historyWhat We’re Looking For:Strong customer service and communication skillsTech-savvy and comfortable learning new software (CRM, email systems, etc.)Highly detail-oriented and organizedAble to multitask and stay calm under pressureProblem-solver with a “solutions-oriented” mindsetTeam player who works well with both office and field staffBonus: experience in events, rentals, logistics, or operationsSalary Range: $60,000 - $80,000 | + Commissions