High-Rise Residential Administrator

DescriptionJob Overview:As a Resident Services Coordinator, you'll be responsible for assisting with the management and administration of the day-to-day operations of the Community Association business. Handling customer service functions. Maintaining communication with Board of Trustees and homeowners. Serving as the primary source of contact for residents and homeowners on association matters.Your Responsibilities:Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community associationProvide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of TrusteesHave general knowledge and understanding of building systems and componentsFollow all policies and procedures of the CompanyWork closely with Management to learn all responsibilities of site operationsSuch other duties and responsibilities as may reasonably be directed and requiredLog work requests in Connect and generate work orders for maintenance staff and/or contractorsUpdate work order log with notes and action taken by vendors.Close open work orders in system when complete by vendor. Work order is not considered complete unless the vendor has signed original work order and returned to office.Provide Community Manager with work order log for inclusion in Board package.Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of TrusteesUpdate and maintain community information in Connect, including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and formsUtilize Connect's Resident Alert feature in order to keep homeowners apprised of Association activities and important updates, subject to Board authorizationProvide customer service assistance to homeowners as needed. Assist with homeowners' calls and inquires and respond accordingly or direct to the appropriate party.Log all homeowner inquires in Connect Call LogAssist with preparation of newsletter, where applicableSkills & Qualifications:Strong organizational skillsStrong written and verbal communication skillsExcellent word processing, mathematic, and computer skills required.Critical thinking, problem solving, judgement and decision-making abilities are necessary.Proficiency in computer programs like Microsoft Office, Outlook and Windows required.Ability to work with sensitive and/or confidential information.What We Offer:As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.Compensation: $24.00 - $26.00 / hourAutomated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.