Scaled Customer Activation Manager
About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About The RoleScaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.What You’ll DoBecome an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scaleDirectly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 callsBalance priorities and multiple tasks supporting implementation, follow-up, and proactive outreachPartner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when neededIdentify areas of opportunity where we could automate and scale the onboarding process to cover more clientsHelp us maintain an industry leading satisfaction rate with our customersHave the ability to grow, develop and learn in a fast-paced, start-up environmentWhat You’ll NeedMinimum 3 years of experience in sales, customer success, or product operations experience in a B2B organizationExceptional project management and time management skillsExcellent verbal and written communication skillsDesire for ownership and growth in the role over timeProven track record meeting weekly or monthly KPIsExperience with owning a high volume book of business of 100+ customers at at timeAbility to anticipate customers’ needs and position product solutions accordinglyNice to HavesExperience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)Experience with financial services salesExperience at a high-growth startupBenefits (for U.S.-based Full-time Employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $10,000 per year)Parental LeaveUnlimited AI token usagePet insuranceCentralized home-office equipment ordering for all employeesHealth and Wellness stipendIn-office perks: lunch, snacks, drinks, and moreBudget for intra-office travelRelocation support to NYC or SF (as needed)Referral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other NoticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy Notice