Director of Retail Operations

Mission StatementAt Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.JOB SUMMARYThe Director, Retail Operations (corporate) will be part of the corporate Retail Operations team and will direct and oversee our national retail operations strategy. This role includes development of key national retail initiatives, standard operating procedures, training programs and our customer support function. Reporting to the VP, Retail Operations, this individual will support planning and prioritization of our national retail initiatives, ensuring consistent communication and execution of these initiatives in over 70 dispensaries across 6 states. This individual will manage a team of leaders that serve as the conduit between corporate support functions and our regional retail leadership. This role requires experience managing high-performing teams and strong collaboration with partners in regional retail operations, marketing, IT, HR, finance, compliance and legal.CORE JOB DUTIES Develop a cohesive national retail strategy & tactical plan, working closely with the VP, Retail Operations and regional retail leadership to develop strategies and standards for our retail verticalBuild plans for all aspects of national retail operations, ensuring consistent store-level execution and adherenceDemonstrate an ability to gain alignment with in-region retail leaders and stakeholders, ensuring national retail initiatives have regional buy-inLead a dynamic team of managers spanning various subject areas including national initiatives planning, communications, training, SOP documentation and customer relations.  Manage a team responsible for our national retail communications, ensuring national initiatives are clearly communicated to the right stakeholders to drive best-in-class executionHold your team to a high standard of reliability, ensuring consistent delivery against timelines and total retail prioritiesManage to a corporate retail operations budget including quarterly forecasting and reporting in collaboration with financeCoach and develop your team of leaders including building of professional development plans and completing quarterly performance reviewsProvide guidance and influence decision-making processes, resolving conflicts and obstacles that may arise during the project lifecycle.Serve as the core liaison between corporate Retail Operations and region Retail Operations, driving trust and efficiency by supporting region ambitions and goals with tactical plans and strategiesREQUIRED EXPERIENCE, EDUCATION AND SKILLS  Minimum 7 years of experience in retail operations, preferably in a related industryMinimum of 3 years leading and developing a teamMulti-unit or regional retail leadership experience required. Preferably experienced career growth from a store leader into a regional leader.”Proven track record of people managementStrong organization, project management and planning skillsDemonstrated ability to drive results and adapt to changing business needs in a fast-paced environmentExcellent written, oral and presentation skillsMust be 21 years of age or older to applyMust comply with all legal or company regulations for working in the industry BENEFITSCresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.