Field Service Technician - Kansas City, MO

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.The Field Service Technician provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.What you will doDelivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.Field Service Technician must be available On-Call 24 hours. Seeking someone interested in working a minimum of 40 hours a week. This position provides you with a company car and company phone.Required Qualifications1 + years of hands-on experience with troubleshooting hardware, maintenance and repairsValid Driver's License with no major violationsWillingness to drive between CVS locations within Kansas City, MO area (Reside in the territory supported)Available to work days, nights, weekends, holidaysAbility to lift 75lbs + and occasionally work on a ladderPreferred QualificationsTechnical CertificationsTechnical DegreePrevious field service technician workEducationHigh School diploma or GED is requiredAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$18.50 - $31.72This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 03/21/2026