Real Estate Coordinator - Remote (Eastern/Central Time Zone)

Job DescriptionAbout the RoleThe Real Estate Coordinator is a frontline role supporting customers at the beginning of their real estate journey. Working in a fast-paced, call center–style environment, this position manages a high volume of inbound and outbound calls while helping customers navigate available real estate services and referral options.This role blends customer service, consultative conversations, and case management. It is ideal for someone who enjoys phone-based work, thrives in a structured environment, and takes pride in delivering a positive and consistent customer experience.Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.While this position is Remote, the preferred candidate will reside in the Eastern or Central time zones.What You’ll DoServe as the first point of contact for customers entering the real estate referral process, primarily through inbound and outbound phone callsVerify customer information and clearly explain next steps, timelines, and available real estate servicesConduct real estate needs assessments to understand customer goals, preferences, and transaction requirementsPromote and place referrals for Cartus and Anywhere Real Estate affiliated products and services, including departure and destination broker referrals, mortgage, title, insurance, and CartusConnect, in alignment with client guidelinesObtain customer consent for referrals to affiliated companies and ensure all placements comply with policy and documentation requirementsManage an active and evolving caseload, maintaining timely and proactive follow-up to support customer satisfaction and agent engagementAccurately document customer interactions, referrals, and updates across multiple systems and CRM toolsPartner with Cartus consultants and internal colleagues to address agent, brokerage, or referral-related questionsWork toward established service, quality, and productivity metrics in a structured, performance-driven environmentQualifications2–3 years of customer service experience required; call center, inside sales, financial services, or retail experience strongly preferredHigh school diploma required; some college preferredReal estate knowledge (buying, selling, or mortgage processes) preferred but not requiredStrong verbal and written communication skillsComfort navigating multiple digital platforms; experience with CRM systems, Microsoft Office Suite, or Google Workspace strongly preferredDemonstrated ability to multi-task, manage competing priorities, and maintain accuracy in a fast-paced environmentProfessional, courteous communication style with a strong focus on customer serviceRegular and reliable attendance and punctualityCommitment to diversity, equity, and inclusionAbout UsOur Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.Anywhere Real Estate Inc.  (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate  Better Homes and Gardens® Real Estate ,  Century 21® ,  Coldwell Banker® ,  Coldwell Banker Commercial® ,  Corcoran® ,  ERA® , and  Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report .We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:Great Place to WorkForbes World's Best EmployersNewsweek World's Most Trustworthy CompaniesEthisphere World's Most Ethical Companies