Technical Customer Service Representative

Job Title: Technical Customer Service RepresentativeLocation: Navico Group - Tulsa, OK or Remote with ability to travel to Tulsa for trainingDuration: 90-180 DaysOpportunity: SkillBridgeContact: Steve Zurawski (SkillBridge Program Manager) – ***Must be active Military to participate in the SkillBridge Program***Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:Position Overview:Navico Group, a division of Brunswick Corporation, is seeking a Technical Support Representative to join our team of professionals supporting Lowrance and/or Simrad products. As a Technical Support Associate, you’ll be focused on delivering exceptional customer experiences through technical troubleshooting, product support, and warranty services. You will be the voice that interacts with our Fishing & Recreational Marine Customers to assist in unlocking the Ultimate Fishing System in some of the most premium boating experiences. Tech Associates are more than receptionists – you will be a key contributor to ensuring timely and accurate support for our customers while providing a critical feedback point to drive change within our product lines. If you are a passionate user, a collaborative problem-solver, and ready to make waves in a global organization through your experiences – this is your moment At Brunswick, we have passion for our work and a distinct ability to deliver. Essential Functions: Drive positive consumer experience through technical support call center Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.Execute call center documentation and processingResolve customer questions, provide remote troubleshooting, responding to emails & voicemails.Assist in Development of FAQs and troubleshooting guidesReview product training presentationsOrganize and document proven processes and procedures.Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy. Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools. Ensure timely processing and electronic capture of consumer & case information into Navico Group systemsAssist consumers through product replacement or repair programsDiversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way. Required Qualifications: 2+ years of experience in electronics, marine installations, or technical support/repairPrior experience in consumer technical support highly recommendedStrong troubleshooting, communication, and documentation skillsExperience in receiving, warehouse, and/or inventory control distributionPractical knowledge of AC/DC Electrical architecture, marine electrical systems, or RV electrical systems Familiarity with Microsoft Office Suite Preferred Qualifications: ABYCNMEA 2000 InstallerMEI Basics Certification FCC: GMDSS DMWorking Conditions: Office Setting – Primarily Seated or StandingTravel Less than 10% of timeWhy Brunswick: Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards! About Navico Group: Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale. Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.