ServiceNow Workplace Service Delivery (WSD)
Role ServiceNow Workplace Service Delivery (WSD) Location Montvale, NJ - Remote Exp need 10+ years Job Description ServiceNow F&A/S2P We are seeking an experienced ServiceNow Workplace Service Delivery (WSD) professional to design, implement, and support modern workplace solutions on the ServiceNow platform. The ideal candidate will have strong hands on experience with WSD modules, ServiceNow platform development, and integration with Enterprise Service Management (ESM) processes to enhance employee experiences. Key Responsibilities Workplace Service Delivery ImplementationDesign, configure, and implement ServiceNow Workplace Service Delivery (WSD) capabilities across enterprise environments.Configure and manage WSD modules including:Workplace Case ManagementFacilities Service ManagementReservation Management (spaces, desks, rooms, parking, etc.)Move ManagementRoute Maps & Indoor MapsCustomize forms, workflows, business rules, UI policies, client scripts, and UI actions specific to WSD use cases. Platform Development & CustomizationPerform advanced ServiceNow development using:Business RulesScript IncludesClient ScriptsUI Builder / Service PortalFlow Designer and Workflow EditorEnsure configurations follow ServiceNow OOTB (Out of the box) best practices and minimize technical debt.Implement workspace based experiences using Agent Workspace / Employee Center Pro. Integrations & Data ManagementIntegrate WSD with other ServiceNow modules:ITSMHRSDAsset ManagementCMDBSupport third party integrations (e.g., building systems, badge access, IoT data, floor plan tools) using:REST / SOAP APIsIntegrationHubMaintain data accuracy and relationships in CMDB relevant to workplace and facility assets. Stakeholder CollaborationWork closely with business stakeholders, facilities teams, HR, IT, and vendors to gather requirements and propose scalable solutions.Translate business needs into functional and technical designs.Provide demos, walkthroughs, and user training where required. Testing, Deployment & SupportPerform unit testing, system integration testing, and UAT support.Assist in release management, upgrade readiness, and regression testing.Provide L2/L3 production support, including incident and problem resolution.Troubleshoot performance issues and ensure platform stability. Required Skills & Qualifications ServiceNow Skills4+ years of overall ServiceNow platform experienceStrong hands on experience with Workplace Service Delivery (WSD)Solid understanding of:ServiceNow data modelCMDB & CSDM conceptsAccess Controls (ACLs)Service Catalog & Request FulfillmentExperience with Flow Designer, IntegrationHub, and UI Builder Technical SkillsProficiency in:JavaScript (ServiceNow scripting)REST APIs and JSONExperience working with Service Portal or Employee CenterFamiliarity with Agile / Scrum development methodologies Soft SkillsStrong analytical and problem solving skillsExcellent communication and documentation abilitiesAbility to work independently and in cross functional teamsStrong customer focused mindset Good to Have (Preferred Skills)ServiceNow Certifications:Certified System Administrator (CSA) preferredCertified Application Developer (CAD) preferredWSD Implementation certification strong advantageExperience with:Space management or facilities operationsMobile Agent or Field Service scenariosServiceNow upgrades and performance analyticsExposure to Employee Experience (EX) solutions Key DeliverablesConfigured and optimized WSD solutions aligned with business needsHigh quality technical documentation and solution designsStable, scalable, and upgrade safe ServiceNow implementationsImproved employee workplace experience and service efficiency Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.