Regional General Manager - West

Job Title: Regional General Manager - West Department: Retail Reports to: Director of Retail FSLA Status: Exempt Shift: Varies About Us Common Citizen, a Michigan-based cannabis company, is dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of 'cannabis for humanity' and 'change for the better.' Prioritizing people in all aspects, from cultivating high-quality cannabis to providing a world-class customer experience, we embody a commitment to continuous improvement. As we aspire to be recognized as a Fortune Magazine 'Best Company To Work For,' our family of brands also includes 8 cannabis retail stores serving their respective local communities under 4 brands LIV Cannabis Co., Pure Lapeer Canna, Xplore Cannabis, and Cannavista Wellness, creating a seamless network where we are all one. Join us at Common Citizen for a collaborative and inclusive journey, anchored in the principles of 'cannabis for humanity' and a commitment to positive change. About This Role Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers. The Regional General Managers role is to guide and inspire the General Managers to deliver exceptional retail teams that promote the Common Citizen movement. This role provides a mix of strategic leadership andhands-onoperational oversight, ensuring each location delivers exceptional guest experiences, operational excellence, and consistent execution of Common Citizens brand standards. This involves leading by example in serving your fellow advisors; inspiring and admiring your team members; and working with company experts in value streams such as HR, Finance, Supply Chain, and Regulatory Compliance. Responsibilities Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us. Responsibilities include but not limited to: Onsite support and guidance for General Managers that fosters a network of retail stores with standardized leadership practices through strategic initiatives. Provide consistent, constructive feedback that empowers and motivates our team of retail leaders and cultivates an environment of growth and development with teams that deliver the highest level of guest service. Audit and coach on the activities of the store and team to create efficiency and drive operational excellence. Conduct personnel performance appraisals to assess training needs and coaching opportunities. Develop and manage retail leaders through training and coaching that ensure optimal efficiency of store. Audit and coach on store condition and visual merchandising standards, as it aligns with Common Citizen brand standards. Observe leadership behaviors and coach with on-the-spot feedback equipped with clear expectations on implementation. Ensure consistent execution of retail operations, compliance standards, and SOPs across all five stores. Monitor key performance metrics including sales, labor, productivity, guest experience, and compliance, and implement corrective action plans as needed. Conduct regular site visits, operational audits, and performance reviews to ensure excellence across every location. Collaborate with cross-functional partners (HR, Marketing, Compliance, Supply Chain, and Product) to ensure store support and alignment. Foster a culture of empowerment, customer-centricity, and employee engagement within all locations. Support talent acquisition and retention strategies to build high-performing teams across the region. Own regional P&L performance, withfocuson revenue generation, margin management, and cost control. Utilize financial and operational data to drive decisions andidentifyopportunities for improvement. Ensure that every location consistently provides the exceptional Common Citizen guest experience. Uphold brand identity and ensure store environments reflect company values, product excellence, and hospitality standards. Address escalated guest concerns or operational issues with professionalism and urgency. This position requires routine travel across all regional Michigan retail locations, occasional evening/weekend work, and regular collaboration with home office leadership. This is a dynamic team, and as such daily tasks may vary, resulting in a fast-paced and lively work environment. The Experience You Bring and the Skills we Need: Problem solving skills Leadership and organizational abilities Interpersonal and communication skills Strong math skills Proficiency using Microsoft Office suite- especially MS Excel and Word Detail-oriented Ability to work well both alone and with others. Strong communication skills, both verbal and written 5+ years of multi-unit leadership experience in retail, hospitality, cannabis, CPG, or related industries. Proventrack recordof driving operational excellence and strong financial results across multiple locations. Strong leadership presence with the ability to develop and motivatehigh-performingteams. Ability to balance strategic thinking with hands-on problem solving. Excellent communication, organizational, andrelationship-buildingskills. Continuous Improvement/Lean Methodology experience preferred, not required. Cannabis experience preferred, not required. Physical Requirements Ability to travel regularly throughout the designated Michigan region. Regularly required to stand/walk for entire shift. Use hands to handle, control, or feel objects, tools, or controls. Reach with hands and arms; and talk or hear. Frequently lift and/or move up to 20 pounds. Why Youd Love This Role You have: A high level of professionalism and believe in our founding principles: Cannabis for humanity and Change for the better. As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in. A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state. A desire to change the social perception of cannabis and a passion for humanity. A constant desire to learn new skills and believe in continuous improvement, both personally and professionally. Value integrity and honesty and want to bring those values to the cannabis industry. Enjoy being part of a team and sharing your skills with your fellow citizens. An appreciation for all stages of the production cycle of cannabis, including harvesting, trimming and processing. An awareness of the contamination risk between a commercial and home grow, and thus can commit to not operating a home grow while working with us in the greenhouse. We offer: Medical, Dental, Vision benefits active first of the month following your first day of employment. Paid time off. Employee discount. Employee sponsored life insurance. Employee assistance program. 401K & 401K matching. Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume. **Must be at least 21 years of age as required by the Cannabis Regulatory Association** recblid 5kqzdx2njvmf9ltrzswx0ep8y43l7b