Software Support Analyst

About the CompanyCORE is the leader in modernizing government payments and constituent services. We provide a comprehensive, integrated platform that unifies payments and revenue cycle management. Our mission is to empower agencies to move beyond outdated, fragmented systems and deliver the secure, efficient, and seamless experiences citizens expect in today's digital world. Our value pillars are to modernize the constituent experience, drive operational efficiency, provide unparalleled security and compliance, and be a proven partner for results to government. It takes a collaborative culture and amazing talent to meet such goals. We invest in our people and promote a diverse, inclusive, and engaging culture. We look for employees who are engaged and passionate about our products, our customers' success, and being part of a world-class team.CORE VALUESThe leader in this role should exemplify our CORE values. Our employees value these things:Stay Present & Get It Done. We stay accountable, driven, and humble. We do what we say we're going to do because our interactions are grounded in empathy, collaboration, and growth. We do exceptional things.Evolve & Adapt. We are open to new ideas. We believe that change is a critical component of success. We don't let mistakes hold us back. Rather we learn, grow, and get better. We focus on results that matter which helps us overcome obstacles and deliver unparalleled success.Cultivate Fans. We are fans of each other, our customers, and the work we do. We partner closely with our customers to deliver transformative solutions. Our perspective and experience drives better business.About the RoleResponsibilities Candidates must have a strong knowledge of PCs and MS Windows and exhibit strong written and oral communication skills. The ideal candidate should be self-motivated, able to work well on a team, and possess excellent interpersonal skills. They should also have experience using, implementing and/or have a good understanding of working with web-based applications. Having previous experience working in a call center environment or any payments industry experience is preferred.ResponsibilitiesCustomer supportCall managementTask maintenanceCustomer technical/application assistanceModifying configurationsReporting and technical assessment for proper escalation to appropriate resourcesQualificationsCandidates must reside in the US and must be a US citizen or already have long term work permits.Bachelor's or Associates Degree2 to 3 years of relevant experience.Experience working across cross-functional teamsProblem solving experienceKnowledge of data warehousesAbility to communicate effectively using modern toolsProficient with Microsoft Office 365Salesforce experience is preferredPay range and compensation packageSalary - "$55,000-$60,000" + BonusEqual Opportunity StatementCORE is committed to diversity and inclusivity in the workplace.