Customer Service Representative

Customer Service RepContract (with potential to go perm)Start ASAPFull timeFairhaven, MAHybrid (might be onsite daily to train for a few weeks and then 3 days per week in the office)$20-24hrMust haves:-1+ years of customer service or experience-Strong communication skills-MS OfficePreferred:-Consumer goods industry-Apparel or embroidery (logos on clothing)-Order entry experience-Likes / plays golfJob Description:The Customer Service Rep helps customers and sales reps by entering/adjusting customized orders and advising them of order status and product availability.Maintain thorough knowledge of sales programs, products and policies relative to the processing of custom orders.Ensure that accurate logo specific detail is applied to all orders as well as appropriate logo application fees, terms and discounts.Color coordinate logo thread colors to products where necessary, and create/maintain logo detail history through entries into database/logo library.Work with the Operations Manager, graphic designers and vendors to ensure accurate and timely artwork creation and order fulfillment.Monitor progress of new artwork orders and obtain necessary artwork approval through verbal/written communications with customers/sales reps.Coordinate special rush requests with other departments to ensure meeting order deadlines.Analyze current processes/procedures and identify/implement ways to improve.Assist in training of new members of the CS department.Recognize trends and call attention to unusual activity.