Client Services Officer

The Client Service Representative plays a key role in delivering a seamless, personalized banking experience by supporting clients with their everyday financial needs. This position goes beyond traditional transaction processing by building meaningful relationships, offering proactive solutions, and leveraging digital tools to enhance client interactions.This role is integral to creating a welcoming, efficient, and client-focused environment while ensuring compliance with all regulatory requirements and internal policies.ESSENTIAL DUTIES AND RESPONSIBILITIES:Client Experience & Relationship BuildingDeliver an exceptional, personalized client experience across all interactions.Build strong relationships by understanding client needs and offering tailored solutions.Educate and guide clients on digital banking tools, self-service options, and account features to improve their overall banking experience.Proactively identify opportunities to deepen client relationships and support everyday business transactions.Transaction & Operational SupportAssist with client onboarding, account opening and maintenance.Accurately process a wide range of client transactions including deposits, withdrawals, payments, and transfers.Scan, process, and verify checks using the FIS platform, ensuring data accuracy and compliance.Maintain and reconcile branch vault cash with appropriate controls and documentation.Process official checks, bill payments, and maintain detailed logs for audit and compliance purposes.Execute outgoing wire and ACH transfers based on verified client instructions and internal protocols.Compliance & Risk ManagementAdhere to all bank policies, regulatory requirements, and data privacy standards.Ensure operational integrity by following established procedures and controls.Complete required compliance and regulatory training on an annual basis.Identify and escalate potential risks, discrepancies, or suspicious activity.Collaboration & Continuous ImprovementSupport branch initiatives and participate in special projects aimed at improving client experience and operational efficiency.Collaborate with team members to ensure smooth daily operations and a positive team environment.Stay informed on new products, services, and technology enhancements to better serve clients. Actively collaborate with internal teams to participate in and lead initiatives focused on enhancing client experience, ensuring data integrity, optimizing workflows, and improving case management processes.EDUCATION AND EXPERIENCE:3+ years of experience in financial industry or transferrable skillsKnowledge of BSA, AML, KYC, and other regulatory requirements related to financial transactions is highly desirable.FIS Core Banking and Teller Insight or similar experience .Please note that this role requires on-site presence, while the Bank has a hybrid schedule it is dependent on the position, the hiring manager and business needs. Some roles are required to be 5 days in the office. Disclaimer / Policy StatementsModern Bank, NA is an Equal Opportunity Employer. We believe in diversity, equity, and inclusion in the workplace, accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy💰 Compensation & BenefitsBase Salary: $65,000 – $80,000 (commensurate with experience)Performance Incentives: Eligibility for annual bonus opportunitiesHealth & Wellness: Comprehensive medical, dental, and vision coverageRetirement: 401(k) with employer contributionTime Off: Generous paid time off, plus holidays and personal daysInsurance & Protection: Life and disability insurance providedProfessional Growth: Ongoing training, career development, and advancement opportunities