Manager, Client Study Enablement Training (Remote)

Location: HybridMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.About our Company:Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com . Listen to our latest podcast, from Dreamers to Disruptors , and follow us at @Medidata.About the Team:As a member of the Medidata Global Education leadership team, your mission is to lead the successful operation of client study protocol and enablement Instructor-Led Training - producing quality training materials and exceptional training experiences for clinical trial operations personas responsible for study fulfillment and associated patient interactions.You will drive strategy; partnerships; the definition and execution of core and day-to-day fulfillment; and people management for a team of six-eight Training Specialists who author and deliver this specialized training at global Investigator Meetings (live and virtually).The ideal candidate brings solid experience in the clinical trial operations industry; strong expertise in clinical trial personas training and enablement; advocacy for patients; and a passion for partnering across Medidata to enable our clients to deliver life-saving therapies and treatments to waiting patients.Responsibilities:As a strategic leader, you will: Manage the scope, scale, and successful execution of the team's training operationPartner with Medidata Product and Professional Services teams to strategically design and position training within Medidata enablement and engagement contextsTrain and enable the team to develop quality training materials and exceptional training experiences, positioning the team's contributions for maximum value-addEstablish and scale a project framework that ensures that all deliverables are tracked; documentation is current; and a continuous improvement loop is actionedProactively manage issues and risks driving appropriate resolution and mitigationEstablish measurable definitions of successful outcomes and maintain client training satisfactionManage all communication and client-enablement actions with timely and satisfactory resultsEnsure compliance with Medidata's standard project management methodologies; quality management systems; and all corporate and industry standards and requirementsSupport development of associated training sales and fulfillment actionsDesign and deliver workshops; lead client meetings; conduct follow-ups to ensure successful training outcomesCollaborate with other Global Education and Medidata leaders to drive targeted outcomes and support achievement of financial targetsReport targeted metrics, measures, and continuous improvement details on a regular basis to executive leadershipHire, train, and continuously enable the professional development of six-eight Training Specialist team membersManage work assignments to meet a high demand for global training services and leveling work across resources to enable resources' continuous learningDocument and share operational processes and best practicesEstablish the framework and guidelines for trainers' successful, simultaneous execution of one or more large, complex projectsQualifications:Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technologyWorking independently in an advisory capacityAbility to anticipate and mitigate complex issue and risks thus minimizing escalationsAbility to mentor and manage other team members and serve as a team leaderAbility to identify and suggest improvements which increase the value proposition for Medidata and the clientKnowledge of Medidata (or similar) products commensurate with requirements of the specific roleDemonstrate strong verbal/written communication and organizational skillsExhibit time management skills along with strong collaboration and teamworkExperience in leading project teams and meeting project timelinesSelf-motivated and able to assume responsibility in a professional mannerDemonstrate strong computer skillsExperience with the MS Office suite and/or other current software technologiesExperience with creating and delivering presentations, as well as many forms of written documentation (e.g. manuals, guides)Bachelor's degree (or equivalent) in a Life Sciences, Biomedical, or Clinical Trial Operations discipline with technical training and/or Analytics expertise5-7 years experience in clinical/biomedical and/ or software development environment preferredAbility to deliver training as backup or in overflow demand scenarios - onsite (domestic or international), up to 20% of scopeAs with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. The salary range for positions that will be physically based in all other locations within the United States is $102,750 to $137,000.Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.Equal Employment Opportunity :In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.Applications will be accepted on an ongoing basis until the position is filled. Inclusion Statement As a game-changer in sustainable technology and innovation, Medidata, a Dassault Systèmes company, is striving to build more inclusive teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.