I&R Technician - Los Angeles, CA

Job Description Position SummaryPacific Tech Communications Inc. (PTC) is seeking a customer-focused and technically skilled I&R / FTTH Technician to support fiber-to-the-home installation and repair services. This role is responsible for installing, testing, troubleshooting, and maintaining residential and small business fiber optic services while delivering exceptional customer experience.The ideal candidate combines strong fiber technical skills with professionalism in customer-facing environments.Key ResponsibilitiesInstall Fiber-to-the-Home (FTTH) services including internet, voice, and IPTVPerform fiber drops from terminal to customer premiseInstall and configure ONTs, routers, and related CPE equipmentSplice fiber (as required) and terminate connectorsTest fiber using OTDR, power meters, and light source equipmentTroubleshoot service disruptions and perform repairsEducate customers on equipment use and service featuresMaintain accurate job documentation and service recordsEnsure compliance with company quality standards and safety protocolsMaintain tools, vehicle, and inventory controlMeet daily productivity and customer satisfaction targetsRequired Qualifications1–3+ years experience in FTTH, broadband, or telecom field installationUnderstanding of fiber optic fundamentals and signal flowExperience with OTDR and fiber testing equipmentAbility to work independently in residential environmentsValid driver's license with clean driving recordAbility to climb ladders and work at heightsAbility to lift 50+ poundsPreferred QualificationsFiber splicing certification or experienceExperience with GPON / XGS-PON networksFamiliarity with Calix, Adtran, Nokia, or similar platformsOSHA 10 CertificationStrong customer service backgroundTechnical SkillsFiber termination & connectorizationOTDR testing & light level validationCPE installation & configurationWi-Fi optimizationBasic IP networking knowledgeService troubleshooting & diagnosticsPhysical RequirementsClimbing ladders and working at heightsWorking in confined spaces (attics, crawl spaces)Lifting up to 50 lbsProlonged standing and drivingWork EnvironmentResidential and small business environmentsIndoor and outdoor work conditionsVariable weather exposurePPE required per company standardsCompensation & Benefits