Client Success Manager, Commercial and BPaas

Job DescriptionAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?About the role:The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for Item Processing, Print, Image and Business Process. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals.About the team:The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.What you will be doing:Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.Build strong relationships with clients, proactively engage across the lifecycle, and enable value realizationDevelop a deep understanding of clients' business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoptionProactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churnAct as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedbackCapture, communicate, and bring forward expansion recommendations from customer insights to sellersAct as a liaison between product management and clients; partner with sales & professional services teamsParticipate in the renewal process and articulate the renewal value story to clientsWhat you will need:5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar rolesBachelor's degree; relevant previous experience in financial technology servicesAbility to clearly articulate business value (written/verbal) to various stakeholders within clients' organizationsKnowledge of financial technology industry and products, including market trends, challenges, and opportunitiesStrong analytical skills, including experience with Tableau or similar software, and turning data into insightsStrong communication/presentation skills and confidence in all levels of customer engagement/situationsStrong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical rolesWhat we offer you:A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you:A voice in the future of fintechAlways-on learning and developmentCollaborative work environmentOpportunities to give backCompetitive salary and benefitsPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.