JEWELRY/OPERATIONS SUPPORT

Perform operational functions; support department to achieve sales goals; display merchandise; assist customers according to Customer 1st standards. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety.MinimumHigh school diploma or general education degree (GED); or combination of relevant education and experience.Minimum 18 years of ageAbility to pass drug testAbility to work overtime on an occasional basisAbility to work weekends and holidays on an occasional basisMaintain confidentialityAccuracy/attention to detailFamiliarity with jewelry terms and processesFamiliarity with basic computer operations and techniquesDesiredKnowledge of Fred Meyer Jewelers policies, procedures and organizational structure10 key by touchModel "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer serviceComply with Division dress codePrepare all merchandise shipments from store location, including completion of proper paperwork, computer entry, and physical packaging of merchandiseRecall-stock balance and direct returns to vendorComplete all special orders (including receiving and pick up)Process all trade-ins and break-aparts in accordance with procedure in Policy and Procedures GuideReceive incoming merchandise including completion of proper paperwork, computer entry, and receiving logRequest return authorizations as needed from vendorsMake vendor inquiries concerning overdue shipments or special ordersRelate repair estimate cost and time to customersSend out ring cleaning, inspection notification cards, and Thank You cards each month to customersManage voucher distribution reconciliationMaintain aging layaway summaryPrint, audit, and reconcile Cash Drawer ReportsAudit case countsPrepare and participate in all inventoriesMaintain price changes and merchandise tagsPlace orders with Corporate Supply (CPS), as approved by ManagerMust be able to perform the essential functions of this position with or without reasonable accommodation