Service Delivery Manager

Description We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency.Responsibilities:- Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met.- Oversee remote desktop support operations to resolve technical issues quickly and effectively.- Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings.- Administer and maintain Azure Active Directory, ensuring secure and efficient user management.- Implement and monitor ITIL processes to improve service delivery and operational excellence.- Lead the deployment and management of Intune for device and application management.- Collaborate with cross-functional teams to align IT services with business needs.- Identify and address areas for improvement in service delivery processes.- Develop and maintain documentation for IT service protocols and procedures.- Train and mentor team members to enhance technical skills and performance. Requirements - Proven experience in IT service delivery management, with a focus on maintaining high standards of service.- Strong knowledge of ITIL principles and their application in service management.- Proficiency in remote desktop support and troubleshooting.- Hands-on experience with Cisco Webex Meetings for team collaboration.- Expertise in Azure Active Directory administration and security.- Familiarity with Intune for managing devices and applications.- Excellent leadership and communication skills to guide teams and coordinate with stakeholders.- Ability to analyze service data and implement strategies for improvement. Technology Doesn't Change the World, People Do.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .