Accounts Receivable Specialist

Cryoport Systems is the life science industry's most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express shippers, Cryoportal Logistics Management Platform, leading-edge SmartpakTM Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust.Position SummaryThe position will primarily focus on accounts receivable, working closely with customers to ensure timely processing of payments. This position also requires general accounting responsibilities, including journal entries, intercompany transactions and account reconciliations.Responsibilities include but are not limited to:Manage all collection efforts on behalf of the company. For example, initiate collections via phone or email and remind delinquent accounts of open balances; notify customers of insufficient payments and send monthly statements with the goal of optimizing the company is cash receipts and minimizing bad debt losses.Monitor customer account detail for non-payment, delayed payments and other irregularitiesResolve account discrepancies using various techniques such as by investigating and reviewing supporting documentationElevate the resolution of delinquent accounts within the customer is organization and seek assistance from the business development and program management team where considered necessaryUpdate customer contact information for collection efforts, as needed and provide thorough documentation of customer interaction in NetSuiteReconcile accounts receivable to the general ledger and resolve any differencesProvide accurate aging reports as requested by senior managementManage the credit application process for all new clients and ensure proper set up before payment terms are establishedAssists to ensure an accurate and timely monthly, quarterly and year end close.Respond to credit card company for chargebacks in a timely mannerAssist with cash application for payments received from customers in timely mannerAssist with schedules for SEC quarterly review and annual audits and SOX complianceResponds to inquiries from the management, CFO and Controller, special reporting requests and the like.Support Controller with special projects and development and implementation of new procedures to enhance workflow improvements for the departmentAssist with financial analysis reports, as neededAny other special projects assignedIdentify and implement improvements to collections process and other related proceduresCompetencies:Strong communicator, both written and verbalAbility to establish good customer rapport, while being persistent and successful in collections effortsPositive, proactive attitudeAttention to detail, accuracy and the ability to prioritizeStrong organizational skillsAbility to articulate and convey information effectively in both group and individual situations.Team PlayerAbility to multi-taskWillingness to continually embrace personal and professional development.Qualifications and Education Requirements:Bachelor's degree in finance/accounting preferred; Associates degree required3-5 years experience in collections and chargebacksWorking knowledge of Netsuite a plusProficiency in fair credit practices and accounting principlesProficiency in MS Office including Intermediate to Advanced Excel skills