National Account Manager

National Account Manager – Home Depot (Store Channel)SummaryThe National Account Manager – Home Depot (Store Channel) is responsible for driving in-store sales growth, strengthening strategic partnership with The Home Depot (THD), and executing retail programs across all physical store locations. This role owns the day-to-day relationship with key Home Depot merchandising, operations, and field teams to maximize shelf presence, inventory performance, and in-store execution.This is a highly collaborative role that bridges sales, supply chain, merchandising, and field execution to deliver best-in-class retail performance.Key ResponsibilitiesAccount Leadership & StrategyServe as the primary point of contact for Home Depot merchants and store operations partnersDevelop and execute annual account plans aligned with company sales, margin, and growth objectivesNegotiate assortment, pricing, promotions, and merchandising strategiesIdentify opportunities to expand SKU distribution, placement, and category shareIn-Store Sales & ExecutionDrive in-store sell-through performance across Home Depot locationsPartner with field Ops team, and Pro sales team to ensure execution excellenceMonitor and improve key retail KPIs including: Same-store sales growthIn-stock ratesInventory turnsPlanogram complianceOversee resets, new product launches, and merchandising updatesInventory & Supply Chain CoordinationCollaborate with demand planning and supply chain teams to ensure optimal inventory levels across stores and distribution centers (RDC’s)Proactively address in-stock issues, replenishment gaps, and allocation challengesSupport forecast planning and promotional demand modelingCross-Functional CollaborationWork closely with channel marketing, product, and sales ops to align on in-store programsPartner with finance to manage pricing, profitability, and promotional ROICoordinate with operations and logistics teams to support store rollouts and resetsField EngagementConduct regular store visits to assess merchandising quality and identify opportunitiesGather competitive intelligence and insights from the fieldCollaborate with the field ops team to improve execution consistency and focus on prioritiesReporting & AnalyticsAnalyze sales trends, POS data, and store-level performance metricsDeliver actionable insights and recommendations to internal stakeholders and Home Depot partnersPrepare and present business reviews (monthly, quarterly, annual)Lead strategy for Supplier Partnership Meeting (SPM) and Store Managers Meeting (SMM). QualificationsRequiredBachelor’s degree in Business, Marketing, or related field5–8+ years of experience in retail sales, national accounts, or channel managementDirect experience managing or supporting The Home Depot, or similar big-box retailersStrong understanding of in-store retail dynamics (merchandising, replenishment, store operations)Proven track record of achieving sales growth and managing large retail accountsPreferredExperience with home improvement, bathing, decor or adjacent categoriesFamiliarity with Home Depot systems, processes, and merchandising structureExperience working with field sales or merchandising organizationsSkills & CompetenciesStrategic account management and negotiation skillsStrong analytical and data-driven decision-makingExcellent communication and relationship-building abilitiesAbility to manage multiple priorities in a fast-paced environmentDeep understanding of retail merchandising and store executionCross-functional leadership and influenceTravel RequirementsUp to 15%-20% travel for store visits, customer meetings and internal meetingsSuccess MetricsSales growth vs. plan (POS and shipments)Distribution gains and shelf presenceIn-stock performance and inventory productivityStrength of relationship with Home Depot merchants and field teams