Office Admin

Office Admin PositionThe Office Admin is a qualified person appointed by the CEO/Owner to coordinate the activities and documentation of our fast-paced agency. Knowledge, Skills, and Abilities RequiredThe appointed Office Admin for the agency must meet the following qualifications: Must have strong organizational skills and ability to multitask several items at any given time Software experience with Word, Excel, and other applications Team leadership skills for assisting with staff Must be highly motivated with initiative Must be able to communicate clearly and effectively over the phone Participate and foster an environment where we are supported by a team committed to providing the highest level of care Clean, professional image, mature behavior & demeanor are expected at all times Must have a patient personality Office and clerical skills Able to keep confidential business/client information confidential Ability to identify and solve problems in a timely manner Ability to respond promptly to client/client family & employees needs Must be dependable Must have the ability and desire to learn new things and skills Able to fill in as a caregiver for open schedules should an emergency exist Scope of PositionReports to Operations Manager Major Responsibilities1. Communicate with ALL members of the team immediately, effectively and consistently so no balls are dropped in processes and everyone has the most up to date information 2. Manage incoming communications (telephone, email, mail, etc) 3. Maintain a goal of 42% or higher conversion rate on all intake calls to consultation 4. Manage documents for new employees, Orientation Packets, Reference Checks etc. 5. Provide general office duties mail, office supplies, cards, events, maintenance requests, inventory levels of needed collateral/supplies etc., copying/printing of necessary paperwork (QA Packets/Eval packets etc) 6. Participate and lead portions of new employee orientation 7. Send client & employee birthday and anniversary cards monthly. Include get well & sympathy as appropriate 8. Maintain texting platform as primary contact during office hours M-F texts and phone addressing issues or escalating concerns to team as needed 9. Participate in On Call duties and emergency caregiving on an as needed basis 10.Maintain client and employee files scanning as needed for any paper documents in accordance with state laws and audit quarterly (I-9's, expiration items, etc.) 11.Monthly print expiration reports and communicate with caregivers on needed items 12.Billing weekly invoicing, file insurance and BUCA weekly and maintain collections follow up 13.Provide administrative support to CEO as needed 14.Data entry into computer programs used in office regarding client/caregiver files 15.Support and assist office staff with special projects as necessary 16.Cross train with other team members to assist in case of emergency 17.Any other duty requested to maintain the operations of the business including caregiving duties Physical Qualifications1. Able to work an average of 40 hours per week 2. Able to bend, climb, stoop, and stand 3. Able to lift 20-30 pounds 4. Able to use tools necessary for job 5. Able to communicate effectively Compensation: $21.64 per hour Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures. Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure. The more prepared you are, the more secure you feel in your daily work. This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life! This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.